Forum Discussion
Trouble logging into SfB w/Logitech SmartDock
'We can't sign you in because the server couldn't be reached or the server version is incompatible with the device.'
This gives me very little information to look into. The logs are just as unhelpful.
The account is setup in Exchange and SfB with an appropriate license.
Get-CSMeetingRoom returns the account.
- the detailed log is under users\skype\AppData...\localstate\tracing
Take a look at this short step by step how to use snooper to read logs:
https://support.pure-ip.com/portal/helpcenter/articles/skype-for-business-how-to-use-snooper-to-analyse-troubleshooting-logs
Install this:
https://www.microsoft.com/en-us/download/details.aspx?id=47263You will find snooper in the folder you install these tools to.
- Are you using Skype for Business Online, or Server?
- Online
It's DNS . . . .it's always DNS.
