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GrimleyD1's avatar
GrimleyD1
Copper Contributor
Sep 09, 2024
Solved

Open in Outlook Button Inactive

I flag a lot of emails to follow up on in To Do. When I click on one of the tasks, I used to be able to click Open in Outlook on the right hand side pane, and it would open the email that was flagged.

 

I opened Outlook today and the Open in Outlook button is not working. I do not get the finger pointer when hovering over it, and when I click nothing happens. I tried closing / opening Outlook and rebooting.

 

 

  • can confirm that this is fixed. Any links that were created while this was broken needs to be reset to work. You'll need to delete cache/all files from C:\Users\username\AppData\Local\Microsoft\Office\16.0\Wef to reset those links for Desktop
  • nmushovic's avatar
    nmushovic
    Copper Contributor
    Same problem, this feature is critical to my work flow. It does still work if you open up the ToDo pane from Outlook for the Web.
    • ChrisS635's avatar
      ChrisS635
      Copper Contributor

      nmushovic Yes very critical to mine as well. Mine does not work anywhere, even on outlook on web, so you are lucky.

      • kinglau's avatar
        kinglau
        Copper Contributor

        ChrisS635 

         

        The only place this works is my phone/ipad.  When I click the link in the IOS app Todo APP, it opens outlook and opens the email.

         

        This feels like a change was made to support IOS18 or something and they broke it for desktop/web. 

         

        Todo App Windows crashes, the moment I click the link.   

  • ChrisS635's avatar
    ChrisS635
    Copper Contributor

    GrimleyD1 

    We are having the same issue. Also the desktop version when clicking this button crashes the program.

    I called support and put in a ticket and their reply was this is not within their scope of support and we need to get an answer on the tech forums. I was like wtf. Is microsoft going to fix this and their response was to put it in a forum...

  • kinglau's avatar
    kinglau
    Copper Contributor

    GrimleyD1 ,

     

    I have the same problem.  Noticed that flagged emails from before 8/26 the link is working.  Anything after, it is not working.  

    I used this every day, it's a really big problem

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