Microsoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspensi
We just got this email from Microsoft: Microsoft Partner Agreement (“MPA”) and Microsoft Cloud Solution Provider (“CSP”) notice of suspension and termination proceedings This is regarding your company’s Microsoft CSP account with tenant ID XXXX The problem is that behind this ID is our Azure subscription with all our services and data. There is no option to reply to the email to understand what happened. We are a small company from the US working on SAAS products. We have CSP agreements from 2018 that are renewed each year. I checked what could be wrong and went through all: The account seems ok and is verified Security in Entra ID is ok; security defaults are enabled We tried to ask for support, but the issue is unclear. They mention: In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Can anyone help here?
Microsoft Partner Center Account Verification Issues - Steps Unresponsive
Hello fellow members, I am currently facing an issue with the Microsoft Partner Center's account verification process, and I'm reaching out to see if anyone else has encountered a similar problem or if there's a workaround that I might have missed. I have been trying to verify my account as guided by their official documentation (Verification Responses Guide). Here are the steps I followed: I went to Account Settings and clicked on the Legal Info, then clicked on the "Fix now" button as instructed. The next step mentions "In Account Verification, from Select document type to upload, select the type of document you want to upload for verification". This is where the problem lies. After Step 1, the "Account Verification" tab or option simply doesn't appear for me. It feels as though the process just halts there. I tried to find a way around it, assuming maybe it's a browser issue or some temporary glitch, but multiple attempts yielded the same result. Through different browsers, different computers at different times. I also raised support tickets regarding this matter, but unfortunately, I haven't received any concrete responses yet. They only keep directing me back to the same steps that are unresponsive. And this has been over a month now and I kinda get stuck. Has anyone here faced a similar challenge or has any insights on how I can proceed with this? I appreciate all the help and suggestions I can get. Thanks in advance!
RE: CDX Throws “Unauthorized”
Greetings all, I’ve been trying to sign into CDX Platform over my phone so I can get started with demos and understand better how these programs work. In the morning, I created a tenant for the Microsoft Endpoint Protection with Windows Defender, from a Cloud PC that I was using. Nonetheless, this evening I get thrown with this error when I try signing in: Nonetheless, when I check if I still have my partnership at the Partner Portal, I see it’s still there. Could anyone tell me what’s going on and how to go about this error?
Microsoft Partner: Employment Verification Rejection
I have been subscribing to the Microsoft Action Pack for almost a quarter of a century. I recently renewed the Action Pack: the payment went through, and the Action Pack is marked as active. The primary reason I need the Action Pack is for the "Visual Studio Professional Subscription." To use it, I need to assign it to a user – this is where my ordeal began. When trying to assign a user, I receive a vague error message indicating that something went wrong. As a result, I cannot use the most important product for me from the Action Pack. Now, under "Account settings" in the "Legal info" section, I see that the "Verification status" is rejected – both under "Partner" and "Reseller." I have submitted all possible documents, but this has not resolved the issue. I have opened three support tickets so far, but I’ve received no assistance beyond automated responses. Emails to support with the ticket numbers are acknowledged but remain unanswered. As of today, I can no longer upload documents. When I click "Fix now," I’m caught in an endless loop: the status briefly shows "Verified" only to revert back to "Rejected." What else can I do to restore my partner status and make the Action Pack usable again? Who compensates me for the loss of income? I certainly didn’t pay for a non-functional Action Pack. Sorry! I’m totally frustrated! Thanks and regards, René
Cannot accept partner agreement
Hi there, I cannot accept the support agreement. I am trying to accept the Microsoft AI Cloud Partner Agreement. My company is found using the auto lookup and when I get to press the "Accept and Continue" below the legal contact info it loads for half a second and stops. I have tried different computers and browsers. I have tried using the self help but without this step being completed I can't get further help using the automated support Any assistance would be much appreciated!Our solution partner designation under threat as scores are not getting updated.!!
We have a major issue with the solution partner not updating the points against the performance and customer success categories. We have added several customers and deployments, however it just shows 0 for the above categories. The Cloud product performance report though clearly shows all customers and seats and values, it simply doesnt update the score. We had opened a case with microsoft 6 months back and have already provided all the details requested however the front line support always sends a response every 2 days that there backend team is looking into the issue. No other updates for last 5 months. We are amused how bad the support is for Microsoft partners who dont have a premier support and no SLA's whatsoever (Except for sending same response copy and paste every 2 days). Want some one responsible to please look into this and highlight whats wrong as our membership is under threat. Appreciate any help in this regards.
