Partnership merge process really frustrates partners (me)
Gents and ladies I am the Alliance Manager Microsoft for one of our divisions at Orange Business And am REALLY frustrated over here in Stockholm at the moment 🙂 We merged two entities in our divisions partnerships January 29, 2024, 12:17:17 (UTC). One partnership merging in to held 5/6 designations - all except Business Applications. The other "only" held the Business Applications designation + of course had vital "points" in the other 5 programs as well Merged together = Solutions Partner - Microsoft Cloud The merge process seems to be so perfectly designed: Invite Accept Initiate 17 secs later one gets a message "merge complete" 😎 Complete in my partner mind means - COMPLETE But, only some things has now happened in Partner Center at this COMPLETE time The merged domain and Identifiers For other very vital parts, one had to wait (and pray that they will "happen" - as the process is COMPLETE) The payment profiles arrived after +1 h and I could verify them "Points" for the programs from certified staff in the merged partnership arrived like 3 days later Now, +1 week later - I still have no points in the programs from customers (CSP/CPOR/PAL) And when creating a support ticket, I´m guided to the Docs article describing "the merge process" that I have read 100s of times working in my alliance manager role for several partners over the years! COMPLETE must mean COMPLETE dear Microsoft Most stressful with this - our renewal period opens on Thursday And in the Membership overview I don´t have the points necessary for renewal of the achieved partner programs (as Microsoft has NOT (manually) refreshed the data after the merge - that they have marked COMPLETE) Sorry for frustration - but I am VERY frustrated over this process - that seems so very well designed - and FAST! I expect someone from the MAICPP program to catch this! Note: I used bullets, numbers and added a picture to the post - but all that falls away after saving! // Gabbe
