Besprechungen (Calls) mit externen Teilnehmern
Hallo Tech Community, unser Unternehmen testet seit einiger Zeit Teams als internes Kommunikationsmittel und als Alternative zu GoToMeeting. Wir sind relativ zufrieden, eine Frage beschäftigt mich als Tester aber bis heute: Ist es möglich, eine einfache Besprechung mit einem Teilnehmer außerhalb unserer Organisation aufzubauen? Der Teilnehmer soll keiner anderen Organisation zugehörig sein, keine Anmeldung in unserem Active Directory haben oder andere Bedingungen. Es geht darum, eine einmalige Besprechung mit jemanden zu führen, der ggf. danach nie wieder Kontakt mit uns hat, also auch kein Gastkonto benötigt. Aktuell erhalten wir immer die Rückmeldung, dass Teilnehmer außerhalb unserer Organisation nicht teilnehmen können und lediglich selbige Fehlermeldung beim Beitrittsversuch erhalten. Mit Sicherheit existiert bereits eine Antwort auf diese Frage, allerdings habe ich mehrfach sowohl "Ja" als auch eine Verneinung als Antwort erhalten. Der Office Support bejahte meine Anfrage zunächst, verneinte sie nach Eskalation des Tickets und verwies dann selbst auf die Uservoices und Tech Community...offensichtlich kennen die ihr eigenes Produkt nicht. Danke vorab für die Antworten.
Unable to assign Phone Number to Resource Account - Unable to find phone numbers
I have been tasked with setting up Teams Calling throughout my organization. At the moment I am trying to set up an Auto Attendant, and attach a Phone Number to a Resource Account. I have been seeing this error (See Image) for the last three days when attempting to add a number to the Resource Account. Is this due to a permissions issue ? Or is MS currently experiencing actual problems with this feature?
User Cannot Recieve Calls Teams
Hello all, Just wanted to share an issue one of my users is having to hopefully find a solution. Every time someone tries to call her via Teams we get a "The person you're trying to reach isn't available. Try again later" and call drops. She is able make calls without issues. We have reinstalled Teams app on her machine, made sure her status is set as "Available" and tested on web app with same issue on her end. We have previously tested on another machine in a different office and it seems to work but she still gets this. Anyone else had this kind of issue that can share what can be causing this? Thanks, MikeTeams Mobile App only showing Calls
Hi everyone, I thought I'd start this discussion by mentioning we've encountered a bug within the Teams Mobile App whereby Android devices, don't allow you to access anything in the Teams Mobile App other than 'Calls'. You will receive notifications for Teams and Messages, and when selecting them will take you to the correct content. However, if you were to open the Teams Mobile App to send a message, you will see no such option other than the below. Appears to be effecting the following release, others may be affected too. I wanted to post this as I couldn't find anything similar on the community. Additionally, we have logged a case with Microsoft, of which the agent confirmed; "I have received multiple cases regarding the same issue. I have informed it to our backend team." Will keep you posted.
Teams - Group Group Pick up/Delegates
Hello I need some help to understand these features as I am not sure that I understand them correctly. Currently, if I set the group group pickup feature (either through the Teams admin or user driven), then the phones ring the main number and the other users, or one after the other, very similar to a call queue. I have users that want to be able to pick up a call from the colleague. When their colleagues phone rings, they want to be able to pick that call up, not have their phone ring after 20 seconds or so of the opther phone ringing. Am I missing something or is that not available? Also, I have the same question in regard to a call queue. I can get the queueing working fine, but can a member of the call queue pick then call up when thewir phone it not ringing? same as above really? Thanks RIchardDirect lines after user leave - Teams Phone System
So for the first time since we switched to Teams phone system we've had a user leave the company. When we blocked the user from signing in, this removed them from the voice section of teams and now their calls just seem to dump after a few quick rings. As a temporary measure I've reenabled the account, reset the password and set up call delegates, but this is not the long term answer. So what is the procedure for this situation? How do I take their number and forward it to another user without having it assigned to a person or licensing? We don't want to lose these callsHow to Assign a "Caller ID Policy" via "group policy assignment" to a security Group
Hi everyone, I have been trying to figure out how to assign a "Caller ID policy" to a security group via group assignment. During the Group Policy assignment it only gives me the option of allow or block calling. (See Screenshot below) I have been seeing some screenshots that custom caller ID policies are also possible to be assigned... Any ideas? The Security group (Teams-SG-CallerID-Policies) should not be an issue since it can be selected as in the picture. Any way that I can kinda allow custom policies to be selected? I have also tried using the following cmd: New-CsGroupPolicyAssignment but it doesnt contain the Type: "Caller ID Policy":
Detailed PSTN user reporting
With remote working being the norm at the present , we have adopted Microsoft Teams to handle our incoming / external customer calls, is there a recognise way now to report on the individual stats of a user or a group of users in the same team? for Example , Total incoming calls for user/team Total external calls for user/team Calls taken in the Day/Week/Month/Year for user/Team Average duration of a call in the Day/Week/Month/Year for user / Team Total duration of a calls in the Day/Week/Month/Year for user / Team Can anyone else relate to this question? thanks Chris
