Teams Room System Autopilot deployment does not work - Error Code: 6, 0x80180014
Problem: We are attempting to deploy our Microsoft Teams Room (MTR) systems, some of which are already in use, using Windows Autopilot in self-deploying mode. Despite following the official guide, we keep encountering errors. https://learn.microsoft.com/en-us/microsoftteams/rooms/autopilot-autologin Procedure: Device: Certified Intel NUC, previously in use. Installation: Windows 11 Pro installed. Autopilot Import: Device imported into Autopilot. Group Assignment: GroupTag "MTR-ConsoleName" assigned. Dynamic Group: Device appeared in the Dynamic MTR group. Assignments: Deployment Profile and ESP (Enrollment Status Page) assigned. Teams Room Update App: Deployed via Intune, assigned to the MTR group, and integrated into the ESP. LAPS: Local Administrator Password Solution (LAPS) is active. Teams Rooms Pro Console: Device appeared and was assigned to a resource account with a Teams Room Pro license. Error Description: After the setup process, we consistently encounter an error during device registration for mobile management: Error Code: 6, 0x80180014 Attempts to resolve the issue: Deleted the device completely from Intune and Autopilot and re-added it. Created a custom Device Restriction Policy to allow all devices in the group. Additionally, during one attempt where the error did not occur, Teams failed to set up automatically. Questions: Why does error 6, 0x80180014 occur during device registration for mobile management? Are there specific requirements or settings beyond the official guide that need to be considered? What steps can be taken to ensure that Teams sets up automatically when the registration error does not occur? Objective: We aim to ensure that the MTR systems are smoothly deployed via Autopilot in self-deploying mode and that Teams sets up automatically. Thank you for your support!Teams Room System Autopilot deployment does not work - Error Code: 6, 0x80180014
Microsoft teams user analytics custom dates
Hi team, Just wondering if there is a way to get Teams analytics on a custom dates range? I know we can get trends currently for 7, 30, 90 or 180 days. But I would like to generate a report for a particular time period, for example: for the Month of December (31 days). Is there a way to action this ? Thanks
Teams Room Device Whiteboard Storage
Hello All, I have a NeatBoard that will not save my Whiteboards. It gives the notification that the whiteboard cannot be saved. This is assigned an E5 user account with the Teams Room Pro license. I saw an article that mentioned, Files created by commercial account users are saved in OneDrive (work or school), except in the following scenario: A board was initiated on a Surface Hub or a Microsoft Teams Room device. If this is the case, can whiteboards started from these devices not be saved? Thank you!
Poly devices and the transition to Android Open Source Project (AOSP)
Today we had a handful of our Poly Teams meeting devices sign out and then refused to re-enroll afterwards. Our devices included Poly Studio X30, X50, X70 and TC8 touch panels. on the screens that were attached to the equipment, upon failure of sign-in and re-enrollment we saw a message on the screen saying "Signing out... This device isn't enrolled in device administrator. Contact your admin". The devices were still available in the Teams admin center so I was able to retrieve diagnostics from the devices. Within the CompanyPortalEventsLog* file in the root of the zip file containing the diagnostic data there was the following line TIMESTAMP CompanyPortalReasonCode: WORK_PLACE_JOINED CompanyPortalStatus: UNKNOWN FailureReason: ENROLLMENT_RESTRICTIONS After further investigation, the devices also had updates applied to them during the early morning hours. After some searching and reading through this article Moving Teams Android Devices to AOSP Device Management | Microsoft Community Hub - even though my devices weren't supposed to be available until February, I followed Step 1 to create an enrollment profile for Android Open Source Project (AOSP) with the settings outlined. However, in my tenant, "For Microsoft Teams Devices" was still being marked as preview. Once this profile/policy was in place I was successful in logging our devices in with their resource accounts. Lucky us that it happened on Friday and not one of our core work days. So, watch out for your Android Teams Room devices with this change/transition happening. Try to work ahead of it to prevent Teams Meeting Room Android devices and Android phones from experiencing downtime in your offices and set the policy up as soon as you can. There's a secondary step to make sure to have a Compliance policy in place for AOSP devices as well, be sure to have that set up so that your devices are still flagged as Compliant in your tenant. https://learn.microsoft.com/en-us/mem/intune/protect/compliance-policy-create-android-aosp If anyone else sees any other symptoms of this issue post them to this thread to help others troubleshoot.
Issue arising since most recent update
Hi all, Since we updated to 25007.607.3371.8436 we seem to be getting issues with our reception team consult and transferring through to call queues. The use the Team native app to transfer and when the person answers the consult you'll hear them speak for a moment then it will put the call on hold, which they'll need to resume to continue. Wondering if anyone else is having these issues? They have a Yealink MP50 as their device Handset/headset.. and whilst we have put it down to hardware so far swapping out these devices in favour of a standard Teams approved headset hasn't resolved the issue. Firmware etc are all up to date... we see no issues on the gateways and no unusual behavior anywhere.
Microphone not working mid call
I use teams with my bluetooth headset. But all of a sudden few weeks ago my problem starts. Micrphone is unmuted, but nobody can hear me. When i go to audio settings switch to notebook mic and back to headset, it works. Then i mute mic and again unmute and again nobody can hear me. I didnt change anything. I dont know if its so hard for M$ engineers to make simple IM app where the basics work without issue. Really hate this app and somebody from M$ should be fired for this piece of sh*t.Team Android Mobile app syncing issue
I am writing to bring to your attention a critical issue affecting a significant portion of our fleet of Android devices. Approximately 10-20 percent of our devices are experiencing a perplexing problem with the Teams application, wherein certain teams fail to sync and update properly. To date the only fix is for the user to log into a web browser version of teams and look at the teams channel it then updates on the tablet. The symptoms of this issue are as follows: despite new posts being made in a channel, affected devices display outdated information and fail to reflect the latest updates. Consequently, users are unable to access crucial information in a timely manner, significantly impeding workflow and collaboration efforts. To date, we have exhausted various troubleshooting measures, all of which have proven ineffective in resolving the issue. These include: Clearing cache and temporary files: This action results in channels appearing blank, devoid of any data, including both old and new posts. Logging out and then back in: Despite attempting to re-authenticate, the problem persists. Deleting the Teams application from the device: Reinstalling the application has not yielded any improvements. Interestingly, we have observed that if a user is tagged in a post, the content becomes accessible through the activity tab of Teams. However, this workaround is not a sustainable solution for our operational needs. Given the severity of this issue and its adverse impact on our productivity, we urgently require your assistance in identifying and rectifying the root cause from the administrative side. Any insights or guidance you can provide to resolve this matter expediently would be greatly appreciated.MS Teams not outputting to my headphones/headset.
Hi, I'm connecting with my Bose NC700 Headphones (https://www.bose.com/p/headphones/bose-noise-cancelling-headphones-700/NC700-HEADPHONEARN.html) and they work under Windows 10 Pro. While they are also connected to my phone (Pixel 6) and Window laptop, I can hear YouTube videos fine and I can record fine. However, I can't hear anyone when I connect to a meeting, though those in the meeting say they hear me. I've tried using the "Call me" feature to connect to the meeting, but after a while, I get choppiness in hearing and others say I sound choppy. Attempting to force to all Teams.exe to priority 13 seems to help, but the issue is still there. I've also attempted this while disconnecting from my phone with the same results. Doing a test call Settings > Devices > Make a test call seems to also has this same issue. More > Settings > Device Settings shows mic's bar rising and falling and the circle around Echo flashes to appear to indicate that it is trying to say something. Switching to internal speakers bear this out. The mic works, I'm just not getting output to my headset/headphones. At one point there was a workaround where I'd have to connect to the meeting, go to More > Settings > Device Settings and changing the speaker to the laptop and then back to my headset, but this workaround also no longer works. 😠I've had to resort to connect to the meeting on my phone, but now I can barely see anything on the screen. Connecting to both laptop and phone causes the phone output to stop working (not sure about the mic) even when I tell the laptop connection to not use audio which says, "Join muted to avoid causing audio disruption". NOTE: There is no Test call" to allow me to verify this type of connection and would be appreciated for diagnostics. Anyone else having this issue? I've been crippled from BEING ABLE TO DO MY JOB for over a couple of months now AND IS GETTING VERY TIRESOME! I need at least a workaround that works other than connecting with my phone so I can see what's being presented. Thx.
Bulk configuration of Favorites/Speed Dials for common area phones
We're about to deploy a large number of common area phones throughout our building for use in utility spaces and next to the stairs, each with its own 365 Shared Device user account and phone number. We would like to set their Favorites/Speed dials with contacts such as the Front Desk, the First Aid call queue, and the IT Service Centre. Is there any way to do this remotely as a bulk process, or does it have to be done individually? Is there a template, a policy, or some sort of scripting process that we could utilise? If nothing else, is there a way to automate signing in to 30-40 Teams accounts, setting each of their Favorites, and then log out again? This seems like a pretty standard requirement for common area phones, but I haven't found any clear documentation on carrying this out.
