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Intune Decks
Hello Partner Community - I am in search of Intune PowerPoint decks and wondering if anyone has links handy or can point me in the right direction. Any type of deck would be great (pitch deck, overview), but I am also looking specifically for more technical focused decks on Intune that might cover configuration profiles, endpoint security configuration, app deployment, device enrollment, Autopilot, etc. Thanks!
Unable to access partner account due to lost 2FA phone
I lost my phone used for 2FA for my Microsoft Partner account. I've tried repeatedly to recover my account, providing multiple supporting documentation, but have not been able to do so. I've not yet been able to find a phone number to talk with a real person, and all the 'Contact Us' links I can find require you log onto your account in order to access the content, but I cannot log on due to 2FA method lost. Is this what's considered Catch 22? Is anybody here able to provide a method of contacting a Microsoft Partner representative without 2FA?Problema al instalar CAL rds por device
Tenemos un servidor virtualizado con Windows Server 2019 Standard al cual varios usuarios se conectarán simultáneamente. Por esta razón, adquirimos 40 CAL RDS por dispositivo (habíamos solicitado por usuario, pero nuestro partner adquirio erroneamente). Al implementarlas, se instalaron correctamente sin generar ningún error al registrarlas. Sin embargo, al convertirlas a CAL RDS por usuario desde el administrador de licencias de Windows Server, no permite que múltiples usuarios se conecten por RDP. Las pruebas que realicé incluyen reinstalar el rol de escritorio remoto y volver a instalar las licencias, pero esto no resolvió el problema. Y además desde el Diagnostico de licencias visualiza como si no hubiera ninguna licencia instalada. Alguien tuvo este inconveniente? Saludos, ---------------------------------- Translation: We have a virtual server with Windows Server 2019 Standard that all various users connect simultaneously. For this reason, we have purchased 40 CAL RDS by device (used by us, but our partner has purchased it erroneously). When implemented, install correctly without generating any errors in the registration. Otherwise, when converting to RDS CAL by user of the Windows Server license administrator, we do not allow multiple users to connect via RDP. The tests that have been done include reinstalar the escritorio role remoto and volver to install the licenses, but this is not resolving the problem. Additionally, the License Diagnostic will be displayed as if there is no installed license. Why is this inconvenient?
Chronic OTC Authentication Issues: Disparity Between Microsoft's Promised Service Excellence and Act
Dear Microsoft Leadership Team, I am writing to you as the Founder of PRbots.AI, Jose Rodriguez Valcourt, to express my deep concern and disappointment with the ongoing challenges I have faced with Microsoft's support system. My experience over the past several months, dealing with multiple unresolved One-Time Code (OTC) authentication issues, starkly contrasts with the high standards of customer service and technical proficiency that Microsoft is known to uphold. Below is a comprehensive list of the support tickets I have opened, which collectively represent the persistent and unresolved challenges I have been facing: Ticket #2312080040000220 - Authentication of MSN OTC (MSN365 DEV E5). Ticket #2311150040011198 - Unable to pass verification - Telephone OTC. Ticket #2310200040007450 - Cannot receive OTP, too many numbers. Ticket #2310190040013676 - More than 30 days waiting for customer support to fix an OTC delivery issue. Ticket #2310060040003822 - Unable to activate benefits - won't receive MF code. Ticket #2309260040013202 - XFR | Developer 365 | E5 Subscription activation. Ticket #2309260040004535 - Finding my benefits. Ticket #2309180040006331 - Stuck in company verification. Ticket #2309220040003389 - Account Validation - With Local Legal documents attached. The recurrent nature of these issues, coupled with their inadequate resolution, fundamentally contradicts the vision and commitment to service excellence that Microsoft promises in its marketing and public relations endeavors. The experience I have endured is not just a reflection of technical glitches but also signifies a breakdown in the customer support framework that is expected to uphold the highest standards of efficiency and customer satisfaction. In this challenging journey, I would like to acknowledge the efforts of Eddy and Juan, who have demonstrated notable dedication and effort in attempting to assist me. Their commitment in the face of these challenging issues is commendable and stands out in my prolonged and difficult experience with Microsoft support. Given the severity and persistence of these issues, and their clear deviation from Microsoft's proclaimed standards, I urgently request a thorough review and immediate escalation of my case. The situation calls for a strategy that is not only technically adept but also aligned with the customer-centric values that Microsoft espouses. I seek a resolution that goes beyond temporary fixes, offering a deep dive into the root causes and ensuring that such challenges are not faced by any customer in the future. It would be appropriate to involve a specialized team or higher management in this matter to achieve a resolution that is both effective and reflective of Microsoft's commitment to excellence. I await a prompt and concrete response, hoping that it will not only resolve the current technical issues but also restore my confidence in Microsoft as a symbol of reliability and customer-first approach. Sincerely, Jose Rodriguez Valcourt Founder, PRbots.AIMicrosoft Cloud Partner Program dedicated session at Inspire!
Please join us at Inspire, for a dedicated session on the Microsoft Cloud Partner Program. In this session, Dan Rippey will discuss "Microsoft Cloud Partner Program: The road ahead". The Microsoft Cloud Partner Program has seen tremendous growth this year, and we are continuing to evolve. We have been in active listening mode throughout this year and have heard how partners want the program to develop to help them better serve their customers. In this Inspire session, the team will share how—based on your feedback—Microsoft is continuing to deploy new offers to meet the unique needs of all partner types. You can be the first to hear about the upcoming changes and find out how to seize this opportunity to innovate and grow a successful business. Register here You can also join the Expert Q&A: Microsoft Cloud Partner Program: The Road Ahead by registering through this link.Partner Development Manager.
Hi, We are currently CSPs. We need to be able to become a LAR (large Account Reseller) or a LSP (License Software Provider), to be able to help our end-customers sign EAs and SCEs (VL-agreements) with Microsoft. In that process, it seems that we need to have a Partner Development Manager. Any guidance into achieving our goal to be able to help our end customers sign EAs and SCEs (VL-agreements) would be greatly appreciated. Thank you!February 2023 CSP Partner Community Call
Happy Wednesday! Our next CSP Partner Community call will take place next week on February 22 nd , 2023. Partners, please register and attend this event. Registration is required to view recordings as well. WHAT: Microsoft CSP Partner February FY23 AOC Community Call WHEN: Wednesday February 22nd, 2023, 2:00PM-3:00PM EST AGENDA: Launch/Clinic [Security] Granular Delegated Admin Privilege (GDAP) Microsoft Customer Agreement (MCA) in Cloud Solution Provider (CSP) [Tax] Subtotal level tax calculation changes New Commerce Experience Update Clinic- Partner of the Year Award HOW TO REGISTER: • Please click the link to access the CSP Community Call Registration Home Page • From this page, please navigate to the link for the February AO CSP Community Call (pictured below) to register for the event. You will be invited to then add the call to your calendar.Partner Community Blog now live! What’s new for seat-based offers in the new commerce experience
Microsoft’s goal of providing a unified new commerce experience (NCE) took a big step forward with the January 10, 2022, launch of commercial seat-based offers for Microsoft 365, Dynamics 365, Power Platform, and Windows 365 in the Cloud Solution Provider (CSP) program . Since then, an array of new features and functionalities have been and will be introduced to CSP provisioning and billing, in response to partner requests and customer needs. We encourage you to begin or continue migrating legacy subscriptions to new commerce. Check out what’s new and find answers to common questions in the latest blog post!March 2023 CSP Technical Trainings
Happy Friday! Are you interested in gaining CSP Technical Training? The CSP Technical Training is designed to assist CSP Partners with technical implementation of change. Partners can expect to learn more about how to implement changes, get answers to technical questions and learn more API changes available in sandbox. These sessions will be 90 minutes on March 8th, 2023 and March 22nd, 2023. Registration is required to attend and view recordings. Please register here: CSP Technical Training Listing Page (eventbuilder.com)New Post! Microsoft Cloud Partner Program: your foundation for growth & profitability
The world and how we work is rapidly changing. The opportunities for Microsoft partners—whether you build and sell services, software solutions, or devices—are significant. The capabilities required by our customers are evolving, and our partner programs are changing to meet that demand. Learn more about h ow does the Program benefit partners; and what are the next steps you need to take in order to learn, assess, and activate your business in this program in this new post in the Microsoft US Partner Blog.
