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New updates on the NCE Handbook!
#CSP #DoingBizwMicrosoft #LeverageGTMBenefits You might be already familiar with the NCE Handbook . This handbook serves as a learning tool for partners in adapting to the CSP seat-based offers in new commerce release. It instructs partners on the provisioning, billing, and subscription-management processes involved in selling these offers in the new commerce experience. This handbook has been recently updated, so make sure you leverage it to review the latest updates!
Partner Development Manager.
Hi, We are currently CSPs. We need to be able to become a LAR (large Account Reseller) or a LSP (License Software Provider), to be able to help our end-customers sign EAs and SCEs (VL-agreements) with Microsoft. In that process, it seems that we need to have a Partner Development Manager. Any guidance into achieving our goal to be able to help our end customers sign EAs and SCEs (VL-agreements) would be greatly appreciated. Thank you!
February 2023 CSP Partner Community Call
Happy Wednesday! Our next CSP Partner Community call will take place next week on February 22 nd , 2023. Partners, please register and attend this event. Registration is required to view recordings as well. WHAT: Microsoft CSP Partner February FY23 AOC Community Call WHEN: Wednesday February 22nd, 2023, 2:00PM-3:00PM EST AGENDA: Launch/Clinic [Security] Granular Delegated Admin Privilege (GDAP) Microsoft Customer Agreement (MCA) in Cloud Solution Provider (CSP) [Tax] Subtotal level tax calculation changes New Commerce Experience Update Clinic- Partner of the Year Award HOW TO REGISTER: • Please click the link to access the CSP Community Call Registration Home Page • From this page, please navigate to the link for the February AO CSP Community Call (pictured below) to register for the event. You will be invited to then add the call to your calendar.March 2023 CSP Technical Trainings
Happy Friday! Are you interested in gaining CSP Technical Training? The CSP Technical Training is designed to assist CSP Partners with technical implementation of change. Partners can expect to learn more about how to implement changes, get answers to technical questions and learn more API changes available in sandbox. These sessions will be 90 minutes on March 8th, 2023 and March 22nd, 2023. Registration is required to attend and view recordings. Please register here: CSP Technical Training Listing Page (eventbuilder.com)New price Visibility in Order Confirmation in NCE for CSP Partners!
New feature enhancement in NCE for CSP Partners! Starting April 12 th, Partners will be able to verify the pricing of their order during the order confirmation and cart checkout response through Partner Center and API. This will include: Total price displayed will be for the offer's full term and total quantity purchased (Quantity * UnitPrice). Promotional discounts are accounted for in the displayed price Taxes aren't reflected. Leverage this Partner Center announcement to learn more. #CSP #DoingBizwMicrosoft #Sales #FeatureEnhancementPartner Community Blog now live! What’s new for seat-based offers in the new commerce experience
Microsoft’s goal of providing a unified new commerce experience (NCE) took a big step forward with the January 10, 2022, launch of commercial seat-based offers for Microsoft 365, Dynamics 365, Power Platform, and Windows 365 in the Cloud Solution Provider (CSP) program . Since then, an array of new features and functionalities have been and will be introduced to CSP provisioning and billing, in response to partner requests and customer needs. We encourage you to begin or continue migrating legacy subscriptions to new commerce. Check out what’s new and find answers to common questions in the latest blog post!New Post! Microsoft Cloud Partner Program: your foundation for growth & profitability
The world and how we work is rapidly changing. The opportunities for Microsoft partners—whether you build and sell services, software solutions, or devices—are significant. The capabilities required by our customers are evolving, and our partner programs are changing to meet that demand. Learn more about h ow does the Program benefit partners; and what are the next steps you need to take in order to learn, assess, and activate your business in this program in this new post in the Microsoft US Partner Blog.
Chronic OTC Authentication Issues: Disparity Between Microsoft's Promised Service Excellence and Act
Dear Microsoft Leadership Team, I am writing to you as the Founder of PRbots.AI, Jose Rodriguez Valcourt, to express my deep concern and disappointment with the ongoing challenges I have faced with Microsoft's support system. My experience over the past several months, dealing with multiple unresolved One-Time Code (OTC) authentication issues, starkly contrasts with the high standards of customer service and technical proficiency that Microsoft is known to uphold. Below is a comprehensive list of the support tickets I have opened, which collectively represent the persistent and unresolved challenges I have been facing: Ticket #2312080040000220 - Authentication of MSN OTC (MSN365 DEV E5). Ticket #2311150040011198 - Unable to pass verification - Telephone OTC. Ticket #2310200040007450 - Cannot receive OTP, too many numbers. Ticket #2310190040013676 - More than 30 days waiting for customer support to fix an OTC delivery issue. Ticket #2310060040003822 - Unable to activate benefits - won't receive MF code. Ticket #2309260040013202 - XFR | Developer 365 | E5 Subscription activation. Ticket #2309260040004535 - Finding my benefits. Ticket #2309180040006331 - Stuck in company verification. Ticket #2309220040003389 - Account Validation - With Local Legal documents attached. The recurrent nature of these issues, coupled with their inadequate resolution, fundamentally contradicts the vision and commitment to service excellence that Microsoft promises in its marketing and public relations endeavors. The experience I have endured is not just a reflection of technical glitches but also signifies a breakdown in the customer support framework that is expected to uphold the highest standards of efficiency and customer satisfaction. In this challenging journey, I would like to acknowledge the efforts of Eddy and Juan, who have demonstrated notable dedication and effort in attempting to assist me. Their commitment in the face of these challenging issues is commendable and stands out in my prolonged and difficult experience with Microsoft support. Given the severity and persistence of these issues, and their clear deviation from Microsoft's proclaimed standards, I urgently request a thorough review and immediate escalation of my case. The situation calls for a strategy that is not only technically adept but also aligned with the customer-centric values that Microsoft espouses. I seek a resolution that goes beyond temporary fixes, offering a deep dive into the root causes and ensuring that such challenges are not faced by any customer in the future. It would be appropriate to involve a specialized team or higher management in this matter to achieve a resolution that is both effective and reflective of Microsoft's commitment to excellence. I await a prompt and concrete response, hoping that it will not only resolve the current technical issues but also restore my confidence in Microsoft as a symbol of reliability and customer-first approach. Sincerely, Jose Rodriguez Valcourt Founder, PRbots.AIMicrosoft Cloud Partner Program dedicated session at Inspire!
Please join us at Inspire, for a dedicated session on the Microsoft Cloud Partner Program. In this session, Dan Rippey will discuss "Microsoft Cloud Partner Program: The road ahead". The Microsoft Cloud Partner Program has seen tremendous growth this year, and we are continuing to evolve. We have been in active listening mode throughout this year and have heard how partners want the program to develop to help them better serve their customers. In this Inspire session, the team will share how—based on your feedback—Microsoft is continuing to deploy new offers to meet the unique needs of all partner types. You can be the first to hear about the upcoming changes and find out how to seize this opportunity to innovate and grow a successful business. Register here You can also join the Expert Q&A: Microsoft Cloud Partner Program: The Road Ahead by registering through this link.
