Forum Discussion
What happened to Microsoft Support?
The level of support for M365 that we are receiving from "Microsoft branded" support teams keep getting worse and worse (we didn't think that it was possible, but here we are). The classic "we tried...
Hi dude, I have the same experience. I do IT for small businesses and before, I really felt I could trust and lean on Microsoft support. The last few times its been just awful. I have a case that has dragged on for over a month now, where my whole power platform environment was useless for 2 days, and I have yet to get a clear answer why. Not getting replies to my emails any more. My ticket has conveniently disappeared from the admin portal.
For my new big upstart company I have completely ditched any Microsoft products because I don't feel that I can trust the products and the support anymore.
