Forum Discussion
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account?
I tried to log on using my work laptop and my profile has been reset back to 0.
I've lost all of my achievements and learning path progress.
I've had a look around for support but can't find anything that will help.
You can contact Microsoft Learn support by visiting the Microsoft Learn Help page. Look for the "Contact Support" or "Get Help" options, where you can submit a ticket explaining your issue. Make sure to include details about your account, achievements, and the device used.
Tried so many ways... I think I just gave up.
Good morning, nice to meet you.
I have got the same problem, I have lost everything from my learning path progress.
Did you manage to get everything back and how did you manage to do it?
In advance, thank you very much for your help
Steeve
No sir Steve. I have not gotten my issue resolved yet. This has become a top frustration for me as I also use these badges and trophies to share with my team for achievements. Now it looks like I have not accomplished any skills for the year. I am not sure where to go or who to contact at this point. I am still looking for a resolve. Mike
- Derek_Peterson
I too have lost my learning progress on MS Learn and my MS Certs, all wiped. Please can you help? - Same issue here!
I am having the same issue, this is so frustrating.
My two emails associated with my account are email address removed for privacy reasons, and email address removed for privacy reasons.
- Did you ever link/add a work account?
- That is a good question. No , I did not. I only show the achievements in linkedin but I have not linked or added a work acct
- Please let me know if you need any additional information from me or have any question to resolve this issue. Thank you so very much. Mike
Derek_PetersonMicrosoft
Thank you everyone for your patience as we looked into this.
The root cause of all of the issues that we've been able to investigate is that a GDPR request was made for at least one of the accounts linked to the Microsoft Learn Profile. These types of requests result in the automatic removal of all records in the associated profile.- Hello Derek, I have the same issue. Lost/Deleted Microsoft Learn Profile
I don't know why, but today, when I logged into the Microsoft Learn site, it asked me to create a new Learn Profile for my personal account that I was logged in with, which already had a Learn Profile created that I used on a daily basis.
I do not want to create a new profile because I have a lot of all the achievements, training, XP and Applied Skills credentials that I have earned. Any assistance will be greatly appreciated. Thanks: Mike- If you had one, did you recently delete your Microsoft 365 Developer Program profile?
Derek_Peterson Thank you for the update and root cause. Could you let us all know when you will be able to reverse this impact and restore our Learn accounts to their previous state?
- Derek_PetersonUnfortunately, per GDPR rules, there is no way to undo a GDPR request once an individual requests it of Microsoft (the data is completely removed from our systems).
You can read more about GDPR at Microsoft here: https://www.microsoft.com/en-us/trust-center/privacy/gdpr-overview
- Derek_Peterson
KyloR85 (and everyone else reporting the issue) will you please provide your Learn username to better help us figure out what is happening?
You can find this by going to learn.microsoft.com, clicking on the Me Control in the top right, clicking on Profile, then copying the last portion of the URL (https://learn.microsoft.com/en-us/users/<username>/).
- Hello Derek_Patterson , I am having the same issue. My learn profile is no longer available. I have earned many achievements (Trophies, badges... etc) as part of my skills. I think when I last looked, I had approx 38 badges and approx 8 trophies. Do we have a status on this yet. Thank you in advance. Please let me know if you have any questions. My learn username is
email address removed for privacy reasons . I have reached out to many channels over the last few weeks without any luck. Please help me. Thank you. Mike- Hello, will anyone be able to help me resolve this issue, please. Thank you
- Old account, now vanished: RichYule (I think, can't access now)
New, blank account (Entra ID): richardyule-8597
New, blank account (MSA): richyule-8887
I tried both Entra and MSA accounts since my certifications were under my MSA account and Learn was under Entra ID - they were linked together. - The profile I had before, which suddenly disappeared:
https://learn.microsoft.com/sv-se/users/matsantonsson-9822/
and my current profile (empty):
https://learn.microsoft.com/sv-se/users/matsantonsson-7031
- Did you get any help with this or did you find somewhere to ask for support? I just had the same thing happen to me. I lost access to all my progress and achievements.
HandyanaAtmaja not yet. Looks like microsoft doesn't care unless you use their premium support.
jadoooplayer Same here, no response yet. I have also raised this with MCP support, though they point at the Learn team. The next step is probably our Partner support channels
- Derek_PetersonThank you for reporting this issue. We're actively looking into it and will report back once we have an update.
- I also have the same issue, my profile is blank. As I need to achieve some additional certifications for Solutions Partner areas, this is very inconvenient.
I have the same issue. I just lost access to all my progress and achievements. It happened yesterday. Now My ID shows nothing.
