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My Laptop shuts down during TEAMS calls
Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls.
Recently we started facing a "random" issue in which after some time in the call, the computer shuts down. the shut down accrues without a warning and it is a brute force shutdown i.e. without a safe close of all applications. It is as if you were pressing a long press on the power button.
We tried to reinstall TEAMS and to make sure that our laptops are working with the latest update, with no change.
Did anyone ever faced this phenomenon?
Any suggestions?
Thanks,
Eric
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
eric_joely Try closing unnecessary applications and checking for overheating. If the problem persists, it might be time for a laptop repair. Regular maintenance and upgrades can help keep your device running smoothly and ensure your meetings go off without a hitch!
Admin here. Company runs ~190 ryzen E14s. Gen 1-5. Especially gen 4 und 5 are affected by crashes. Gotta reinstall/replace 1-2 devices a week. As its always external monitors causing the issue i thought the integrated gpu just cant handle the stress. The higher the resolution or the more monitors are involved the higher the amount of crashes. Not sure if thermal problem or just terrible gpu design but this has to be resolved or we move to a different vendor in the future
did you ever get your problem sorted? I am experiencing the same problem on a Dell laptop (E7450).
I believe I have discovered the core problem of why this is happening. From what I have reproduced and researched this looks to be a teams / windows issue with certain combinations of Intel hardware including the bios revision and Management Engine Drivers. From my experience this issue will come and go based on who ever is lagging behind in updates, MS or Intel. My X1 Nano recently received yet again a new bios update to fix an Intel CVE. The very next teams call after that update my systems starting doing the hard shutdown. Something with teams and windows in conjunction with these latest bios patches triggers what seems like a thermal fault like experience, even though in my case I can run Prime95 for 3 straight days no issues. A neat trick to prove this theory is when this is happening to me, I can go into power management advanced plan settings and do the following. Set "Processor Power Management - Maximum Processor State = 98%". When I make that tweak my system will stop crashing, as soon as I go back to 100% it crashes, but yet again Prime95 stable, no heat issues. 3-4 days after my recent bios update there was a new Intel ME Driver released and a new version of teams released, since installing those my issue has again gone away and I am back running at 100% cpu under power options. For the time being I am very cautious of when I update my bios, and if I do and there is an important meeting to be had, I simply drop my cpu down to 98% to avoid crashing in the middle of an important call. This is to say the least is very frustrating. Owning no less than a dozen high end systems I am personally starting to re-favor AMD over intel. My AMD boxes have been faster and more stable. My next laptop will be running AMD, likely a Thinkpad. Some of this issue has to be on the MS side for obvious reasons, teams is the 1 and only application that makes my system crash in this fashion.
BNano - Unfortunately, AMD based Lenovo Thinkpad Mobile Workstation P15v Gen3 with AMD Ryzen 7 PRO 6850H is experiencing the same problem - laptop powers off in the middle of Teams meeting.
I had all kinds of problems with this $3500 laptop, so I started a thread in Lenovo forums where I explained what kind of issues I had and how I tackled them. Issues ranged from sudden reboots while idling overnight, DPC latency causing audio cracks and pops, and of course - powering off in the middle of MS Teams meetings.
I have the same problem with an Acer. It started this year and only happens when I am running on my battery. No problem when I am plugged in.
- I am using Asus Tuf A15, even this laptop shuts down immediately during a teams call.
- Lenovo P14S Gen3 , Bios version 1.28 having repeatly shutdown when using microsoft team, three times a days. it is random. any fix?
- my problem was solved with a bios update (that appeared after at least once moth after the problm started (after a previous bios update)). you can see the thread with my replies.
- So it was fixed aufter Bios Update ver. 1.29 and then you updated to 1.30 and still no crashes?
- Glad I found this thread but also regretting I purchased these models cos it seems to happen to these models only. I purchased 5 of 20R3000MUS and have had to reimage about 3 of them cos of this issue.
I hope Lenovo has a fix for this; its frustrating.- Also happened to these models 20R5000PUS
As I mentioned these are affecting my older yoga 720s
I recently purchased a bunch of Lenovo L13's like you except mine were 20VK0019US
and so far deployed 30 / 50 of them and NO issues. We use teams heavily and positive I would have heard something by now from somebody using the L13s
I wonder if there is a common graphics card or chipset in these models that's being affected. I know its frequent in Lenovo models but its DEFINITELY triggered by Microsoft Teams.
I wanted to Chime in as I could use an answer here as well. we have been supplying my company with lenovo laptops for a few years now. and with covid our use of Microsoft Teams has went up and this issue has found its way to me. we gave everyone at the time Yoga L380s. However there were a handful of 720's (13IKB) we gave out at first just to test them out. These handful of silver laptops are the ones having this issue. NO ONE else using yogas L380 has reported this. And Yes it happens during Teams meetings. User gets Blue Screen of death with the Frowny Face
At the time we only gave laptops to management but this year We are supplying everyone with Yoga L13's and so far no complaints on that model (Although I haven't gotten far in deployment so that could change)
I have read some of the tips like changing CPU to 99% and others. I will test these out but obviously takes time to prove.
In short
Have same issue on Yoga 720's Specifically (in a pool of differing Lenovo models). Blue Frowny Face Crash screen in the middle of Teams Calls. Definitely Seems like in the middle of teams calls. I stressed tested on with no crash.
- I have the same issue on my Thinkpad T430s. During calls it's OK, but when I have to present, the PC shuts down within 10 minutes. It did twice during today's presentation and once in the past. It doesn't happen during WebEx presentations. I tried to launch Teams in Edge, so far so good. I'll try to ditch the app and use the web instead, if it helps.
I have no overheating problem, I can play GTA 5 with the lid closed, but I can't do 20 mins of presentation even with the lid open.
