Forum Discussion
Outlook deleting forwarded email
We have 4 email accounts that end in *name.onmicrosoft.com that is used for teams account. When we forward a meeting invite to those accounts, it automatically gets sent to trash folder. We looked at...
Hi Paul_Kim4357,
here are some possible solutions to consider:
Verify if the Ignore feature is activated:
The Ignore feature in Outlook might be causing this behavior, as it can move messages to the Deleted folder. To check if it's on, go to the Deleted folder, locate the message, and click 'Ignore' in the Delete section on the Home tab. If prompted, click 'Stop Ignoring Conversation'.Review Outlook rules:
Outlook rules can also automatically move certain emails to the Deleted folder. To inspect your rules, right-click any message in your Inbox, choose 'Rules,' and click 'Create Rules.' Ensure that none of your rules have 'Move the item to a folder' checked, as this could be causing the problem.
My messages are not in deleted items, it looks like they get permanently deleted.
I am not viewing conversations either, but this looks like de-facto conversation grouping. But more destructive.
This has compliance and legal implications as records are being destroyed.
