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No reply from support on my case
Hello,
Is the Services Hub for partners deprecated?
I've created a case (2412110050003195) using my partner account mid-december 2024 and I still haven't been contacted by Microsoft about it.
Could someone have a look at my request and at least give me a feedback ?
Kr,
Gerald
Hi JillArmourMicrosoft
So, finally had the time to come back here ^^
I would like to thanks you for your help and follow up regarding this case.
Support finally contacted me to explain there was a huge backlog so I was not contacted in time.
Unfortunately, I learned that, for a case opened by a partner, the Operating System must be in mainstream support, not in extended support, which is the situation for Windows Server 2019.
I was able to work on the issue with a great engineer who guided me through several checks and we agree on a plan to upgrade the servers in WS2022.
If the issue is coming back, I will then open a new case
Have a great day and thanks again ;-)
Gerald
Hi JillArmourMicrosoft
So, finally had the time to come back here ^^
I would like to thanks you for your help and follow up regarding this case.
Support finally contacted me to explain there was a huge backlog so I was not contacted in time.
Unfortunately, I learned that, for a case opened by a partner, the Operating System must be in mainstream support, not in extended support, which is the situation for Windows Server 2019.
I was able to work on the issue with a great engineer who guided me through several checks and we agree on a plan to upgrade the servers in WS2022.
If the issue is coming back, I will then open a new case
Have a great day and thanks again ;-)
Gerald- JillArmourMicrosoft
Community Manager
This is GREAT NEWS! Happy to hear it Gerald_Mathieu!
I'm either stupid or too tired but can't find any PM here.
I sent you a PM on LinkedIn explaining the situation, can you reply there so we can sort this?
Sorry but sometimes, I really miss the TechNet forums :-sSo it seems that this Inbox issue is not from my side...
Tested on several devices and browsers, none of them are loading my unread messages.
I've found several posts complaining about it being broken for a few weeks/months :-(- JillArmourMicrosoft
I have sent you a private message.
Hi Jill,
Sorry, been on some kind of CritSit for 2 days already (even I'm not PFE anymore ^^) as we have a badly crypto-locked client.
Just saw your message but no idea why, I see I have 97 mails in this Tech Community Inbox but the interface doesn't load them.
Is the support asking for our tenant ID linked to Microsoft Partner?
For the record, I was finally contacted last Thursday by an engineer but I was in a medical appointment at that time. I've replied on Friday morning but no response from him at the moment.
GeraldHi Jill,
The only thing I've received is the mail stating that my request has been submitted.
After that, no mail or phone call about it.
Gérald- JillArmourMicrosoft
Hum, that is strange.
- JillArmourMicrosoft
Gerald_Mathieu I see, well unfortunately I have seen it take up to two weeks for support to get back to you (I know, it's awful). Please be patient while they work through all the tickets they have and can get back to you.
The system is woefully broken, and they are aware. We have told them over and over the issues, but we have seen no improvements made. Sorry for your poor experience with it.
Hang in there. :(
Hi Jill,
So I've wait almost another 3 weeks without being contacted.
As a former PFE, I even tried to contact some people I still know at Microsoft Belgium but nothing.
Does I have to tell my client that we will have to completely destroy their 4 nodes cluster because I can't get support to fix their issue?
It's been almost 2 months it is not patched because the CSV crashed the last time we tried
Gérald
- JillArmourMicrosoft
Have you received a confirmation that your ticket has been logged?
