Forum Discussion
SharePoint List Rule to send email not allowing shared mailbox email address
Hi
I have tried to search for an answer to this to no avail.
We have a SharePoint list and want to create a rule that sends an email when a new list item is created. Sounds simple but I can't seem to add a SharedMailbox email address only UserMailbox email addresses.
We do have a work around where we have created a rule in outlook instead that when the email arrives to the UserMailbox forward it to the correct SharedMailbox but it seems a bit silly that I can't directly add a SharedMailbox to the SharePoint list directly from the below.
See below the screenshot of where I am trying to insert the SharedMailbox email address. It doesn't find it and if I add it in manually the create rule button doesn't activate. Am I missing something?
Thank you!
Check in with the Exchange Admins to update the attributes of the Shared Email account. The Group Delegation must have both Send as and Send on Behalf fields check marked. The Shared Email account should show up in the list after the attributes are applied.
If you haven't investigated it before, now might be a good chance to start learning Power Automate. The flow for sending an email when a new item is created is incredibly easy;
- the trigger is the SharePoint when a new item is created trigger. You select the site and the list.
- there is only 1 action which is the Office 365 Outlook send an email (v2) action. You could also use the Send an email from a shared mailbox (v2) action. You add the recipient, subject and email text and can select dynamic content from the trigger as I have done below where the song and artist added to the list is automatically entered into the email.
Come back with any questions about this.
Rob
Los Gallardos
Microsoft Power Automate Community Super User.
Principal Consultant, SharePoint and Power Platform WSP Global (and classic 1967 Morris Traveller driver)Hi,
You can use Power Automate to send an email to a shared mailbox when a new list item is created.
You can use Send an email notification or Send an Email action.
