Yealink HDMI ingest - lag and call failure
We have many Yealink MVC800ii and MVC840 MTR systems running in our meeting rooms. We're seeing real issues with HDMI ingest, particularly using the HDMI cable that connects to the MTouch II panel, and less so when using the WPP20 wireless dongle - but both are not working optimally. The usual pattern is that either presenting or sharing content (both scenarios are affected) works until around 50-60mins into a call/meeting then things start getting really laggy. Mouse moves or slide navigation are delayed and not seen on the front-of-room displays or by external participants for several seconds. The delay then starts to extend to 30+seconds, usually resulting in the call eventually dropping and the MTR needing to be restarted. This is happening in different rooms, to different users using different models of laptop and when sharing content stored locally on their devices as well as opened directly from M365 services such as SharePoint or OneDrive. All indications point towards a problem with the in-room kit, like a memory leak. All of our systems have fully up-to-date software and firmware and I've confirmed that they are restarting nightly via the 02:01 scheduled task. Other than Extron CTL100 workplace controllers installed in some of the affected rooms, there is no 3rd-party hardware involved in the MTR set-up, its all standard Yealink kit. We've swapped out components, cables, and even factory reset and rebuilt some systems. Call activity and system health shown in the TAC rarely show any issues. Sometimes there is a report of 'poor' audio quality in some (not all) of the affected meetings, but generally everything appears 'healthy' or 'good'. Has anyone experienced these symptoms (with Yealink or other manufacturers)? Or any ideas on what to try? It's now a real problem for us as we open more MTR equipped rooms.
Microsoft Teams RoOms : Theme Template (Font color)
Dear Microsoft, We are having our Albert Czech republic headquters equiped with about 40 Microsoft Teams Rooms rooms and in many others across the globe. Questions are: - How to use full capability of screen resolution for background ? Some of our screens are capable of doing 3840 x 2160 pixels with 30hz refresh rate and we want to use pictures with 7680x 2160 dimensions. Microsoft suggests actually only "lowresolution dimensions 3840X1080 pixels" for two screens background. - How to change font color on default screen? (or how to create our own template, we need bright backgrounds, ...) Default screen means when Microsoft Teams Rooms NUC system got signal from TAP sensor, then following screen appears... (on picture in first position is "Default Template", second is our "Actual Template" and in third position is "Template that we need"). Custom Theme Photoshop Template https://docs.microsoft.com/en-us/microsoftteams/downloads/themingtemplatemicrosoftteamsrooms_v2.1.psd Please help. We tried scripts and steps from: Remotely manage Microsoft Teams Rooms device settings - Microsoft Teams | Microsoft Docs Script... (<Theming> <ThemeName>Custom</ThemeName> <CustomThemeImageUrl>file name</CustomThemeImageUrl> <CustomThemeColor> <RedComponent>0</RedComponent> <GreenComponent>255</GreenComponent> <BlueComponent>0</BlueComponent> </CustomThemeColor> </Theming>) ...did changes only for background. ... on following picture there is green color that we put into script and we have been looking for as Font color. But this green is showed only in menu in location where is possible to choose betwen Templates. This green does not appear anywhere on screen. Thank you so much for reply Best wishes Jan Tvrdík IT Specialist (from history v-jatvrd@microsoft.com)
Teams Room Console (MTR) - no update. Need Zoom and Webex feature
I have a MTR device from HP and the version 4.2.42.0 which was coming after the first setup from this device last month. I tried the function for Zoom and Webex, but I got the message on my MTR , when I click on a Zoom or Webex Meeting "This isn't a Teams or Skype meeting, Ask the organiser to make this a Team or Skype". So I checked the release page and saw there is a new version since end of march. We have end of april but my Windows 10 IoT doesnt show me any updates and I have still 4.2.42.0 And of course, there is no way to download the MTR exe to update this, or check for updates or something, isnt it? Maybe this is not depening why Zoom and Webex is not available but why I cant update MTR and why it Zoom and Webex not working then? Best
MTR as a recording device
Hi, I have a Lenovo Thinksmart hub in one of our meeting rooms and had a query if we could use it as a recording device. We have many meetings which we would like recorded and know that if set up early enough we can add recording to the meeting options BUT if it was an impromptu meeting we cannot find an option for the MTR to turn on recording, is this possible? Thanks
