Admin acces
As an organization we have an office 365 account, but we do not know who the admin/manager is. The suspicion is that it is someone who left the organization a while ago, which is why we do not have an active email address and/or password for those accounts. We cannot log in to the admin center because of this. Does anyone have a solution on how we can regain access to our office management? Telephone contact with MS has not helped so far because we do not know who the admin is and they keep asking for it or saying that we have to ask our admin.
Relocation Data Center
Hi All: I manage dozens of Office 365 tenants in Canada and many of them were set up prior to Canadian DC being available, so their data is resident in the US. I am getting requests from my clients to ensure that their data is not stored in US data centers. Is there a way to change the Data location. There used to be a program that would do this and the data would be relocated to the Canadian Data centers in the background, but it ended in 2023. Other than an external data migration (i.e. exporting all the O365 data, closing the tenant and migrating it somewhere else), is there a way to do this within Office 365? Thanks JohnRelocation Data Center
Hi All: I manage dozens of Office 365 tenants in Canada and many of them were set up prior to Canadian DC being available, so their data is resident in the US. I am getting requests from my clients to ensure that their data is not stored in US data centers. Is there a way to change the Data location. There used to be a program that would do this and the data would be relocated to the Canadian Data centers in the background, but it ended in 2023. Other than an external data migration (i.e. exporting all the O365 data, closing the tenant and migrating it somewhere else), is there a way to do this within Office 365? Thanks John
MTO and access to on premises file system
Let me preface this by saying I'm still fairly new to 365 Admin (it's been a steep learning curve) and haven't even got my feet wet with on premises stuff as yet. Also, I think some of the admin decisions made previously by others may have been based on just repeating what was found to work the first time rather than necessarily a deep understanding of the best solution. The situation when I arrived on the scene was this (actually it was a bit more complex and messy than this, but this simplified description covers the salient points at this stage) One tenant, with two domains, call them old-domain and new-domain. Two types of user, who I will refer to operations and corporate. An on premises Active Directory system running a file server. Well to be more precise on three premises with mirroring of data and a DFS, but from the user perspective when you're one of the office locations and connect to the network the same folders are available to you. Everyone was using Azure Joined Company Laptops to do this, so their laptop logins were also their network logins. Outside of the offices people connected to the DFS using a VPN (with three gateways in different countries). Operations Users had one account, @old-domain, this was licensed for 365 and had a mailbox associated with it. It was also synched to their on premises AD account Corporate Users had two accounts, one @old-domain with no license, synched to an on premises AD account. The second was new-domain with a 365 license and mailbox. If you're scratching your head wondering why two accounts rather than assigning the new-domain email address to the same account, I can't give you a definitive answer as I've never been given one, but for whatever reason when new domains were brought into play on corporate name changes the admins gave them new mailboxes rather than simply aliasing email addresses to the same mailbox (some people had three accounts as a result). What I did note was that when a new Corporate user was added the admins gave them both of the above accounts, I was told that the unlicensed old-domain one was required for the access to the DFS. Now for reasons not worth getting into here, a decision was made to move the Corporate users to a new tenant, along with new-domain and then to link the two tenants in a multi-tenant organization. It was also decided to leverage BYOD for Corporate users, so their devices will only be Azure registered. This has been done, there was some pain thanks to the reluctance of Microsoft applications to switch to the new account locations rather than redirecting back to the old tenant, but that's been sorted. So right now Corporate users still have two accounts, but on two tenants. On the Old Tenant they have their @old-domain account, no license, no mailbox, synched to the on premises AD (as before) On the New Tenant they have their new-domain account. This is where they actually do their work, and is the only account anyone should be communicating with internally or externally. Access to the DFS is being done using the VPN with the on premises credentials associated with the old-domain account. In terms of functionality, this works perfectly well, people across the two tenants appear in each other's address lists, they can chat and share information etc. Everybody also has access to the folders they should have access to on the DFS. However there are two issues. The first, and most detrimental in terms of just getting work done is that users in one of the overseas offices have found their access to the DFS has slowed considerably, despite being in physically the same location as the data. I believe the problem is that although the data is on-premises, the VPN gateway is not, therefore data does a round trip from the server, through that gateway IP address at the ISP and back to the user. Since they are in a remote location with poor internet this slows things considerably. So the first question is, how do we take that loop out of the equation so that when they are in the office they connect more directly to the servers on site? Ideally without having to revert to needing an Azure AD joined device. The second issue is that those remaining old-domain accounts (the ones for the Corporate users who are now working on the new tenant) on the old tenant are messy, in two ways 1) From an admin perspective, because every one of those corporate users still has two accounts, their local one that is synched to On Premises AD, and the the external account shared from the new tenant as part of the MTO 2) From a user's perspective. For reasons that I cannot fathom (but this is coming direct from Microsoft after many attempts on my part to find a way) it seems that while you can control which licensed accounts appear on Teams search by controlling whether they are in the GAL and setting the appropriate switch in Teams Admin, all the unlicensed users appear whether you like it or not. The net result is that when someone on the old tenant starts typing in a name of someone in Corporate, they get two suggestions coming up. So the second question is, are those accounts actually necessary?Multi Tenant Organization - one shared user not showing up in Global Address List
I set up a multitenant organization with two tenants. Overall it seems right, users can find each other and chat fairly seamlessly on teams, and shared users appear on the opposite global address list. However, one user is an exception. They appear on their home tenant's Global Address list, but not on the other tenant's (all other shared users appear to). They are members on the other tenant (as are the rest of the shared users), and are not set as hidden on a global address list anywhere I can see. I can't see anything different about them in any way. They were neither the first nor the last to be shared, and I have tried unsharing then sharing them again. They can however be found on teams by typing their name. Probably not related, but I will point out that the one other thing I have not managed to get working is a "chat" link on people's outlook directory listings. None of the shared users have one, despite being chatable with on teams. Any idea where I might look for the culprit?Splitting a 365 Tenancy?
Hi, So the situation is that a company has two branches, one local (to me) and the other overseas. Currently all the IT is based around a single Microsoft 365 Tenancy (with third party extensions for DMARC and email spam/phishing protection) administered from the overseas branch. This is reportedly leading to some issues, the two branches have different security requirements (the local branch can afford to be more open with regards to BYOD for example), having to go through the overseas admins for almost every change is inconvenient, and also importantly some data should be compartmentalized (notably there is local information that ideally should not be visible to anybody in the overseas department, including the admins). So having been asked to look into options, and being quite new to the inner workings of 365, after some investigation it seems prima facia that a solution might be to split the tenancy into two, moving the local office members into the new tenancy which would be controlled by a local admin, and then connecting the two possibly with a multi-tenant organization. Obviously everyone would need to keep the same email addresses. So, what I would like to check is 1) Is this possible? 2) Is this a sensible solution to the problem? 3) (Assuming the first answer is "yes" and the second at least a "maybe") any pointers to how to do it and any things to watch out for? Any help/suggestions would be greatly appreciated.
Where's my display name?!
Hey everyone, I just set up my entire team with an Outlook account. Each person has their own display name (First, Last) and other personal information attached via the 'Identity' tab in the admin center. My issue is that when a team member sends an email it arrives the in the recipients inbox as 'email address removed for privacy reasons' instead of the display name of 'Joe Montana.' How and what do I change to ensure the recipient of the email sees the name of the sender rather than their whole email address. It's affecting our deliverability because it looks spammy. Any help would be appreciated!
Lost mfa global admin can not login, no break glass account
No partner or another global admin or break glass account. Yes I know thats a mistake but just need mfa reset for the global admin account. Hi. I have been calling ms support for multiple days, on hold for hours at a time. I know the story about getting hold of the data protection team and there hold times. I can't login to my tenant to open a case since I lost my mfa, changed phones and the restore is not working. Already tried sspr and thats not working either, my backup email is not getting the pin. Anyone as MS that can help open a case vs being on hold for days at a time. txs M