Partner Case Study | Crayon
As one of Singapore’s largest law firms, Rajah & Tann is a leader in innovation, pioneering the adoption and implementation of emerging technologies that continue to shape and reshape legal workflows. With an esteemed reputation and operations stretching across 10 countries, the firm found itself under mounting pressure to oversee a growing number of cases, while delivering at the same speed and level of quality for which they are known. Recognizing the potential of AI to assist in the management of large legal data loads, Rajah & Tann turned to Crayon, a global leader in IT services and customer-centric innovation, to help them adopt and deploy Copilot for Microsoft 365, making them the first corporate customer in ASEAN to acquire Microsoft’s AI-powered productivity tool. With the implementation of Copilot for Microsoft 365 and continued support from Crayon, Rajah & Tann has been able to significantly reduce the time it takes for lawyers to issue minutes, draft pleadings, and process large data loads. Read full story here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts.Unlock business potential with Microsoft 365 Copilot Chat
Powered by GPT-4o, Microsoft 365 Copilot Chat equips partners to drive measurable business outcomes and deliver sustained success. Using Copilot agents integrated directly into the chat, Copilot Chat allows you to automate tasks, optimize workflows, and develop scalable solutions tailored to your customers’ needs. These no-cost capabilities increase the value of your customers’ existing Microsoft investments while providing them with enterprise-grade security and compliance. And, by positioning yourself to act as an AI advisor for your customers, Copilot Chat helps you foster stronger customer relationships, creating opportunities for ongoing business growth. Explore these resources to kick off your journey with Microsoft 365 Copilot Chat: Current promotions: Learn about current offers like Microsoft 365 Copilot and Microsoft 365 E3, E5, and Business Premium. Partner opportunity presentation: View key benefits and potential revenue streams for your organization. CSP partner opportunity presentation and FAQ: Access insights tailored for Cloud Solution Provider (CSP) partners. Partner as Customer Zero: Find tailored Copilot scenarios to support your implementation. Skilling opportunities: Attend the upcoming CSP webcast to learn more, and then register for the upcoming Level up CSP sales and technical bootcamps. Get skilled with training resources and courses on topics such as security, data governance, and agent development: Innovate with Microsoft 365 Copilot and build your own agents | Feb 18-20 (PT, GMT, IST) Fortify your data Security with Microsoft Purview | Feb 4-6 (PT) Secure & govern Microsoft 365 Copilot with Microsoft Purview (technical presales) | Mar 11 & on demand (registration link available soon) Campaign in a box: Use pre-built marketing materials and templates to promote Copilot Chat to your customers. Current Promotions Skilling opportunities Campaign in a boxPartner Case Study | Apex Digital
Meeting the region’s needs United Way for Southeastern Michigan is committed to uplifting all Michigan residents by combating systemic racism, investing in children’s education, and supporting the basic needs of its community to create positive change. It does this by acting as a funder, advocate, and mobilizer, connecting partners and community members to essential services and resources to meet the region's needs. It also provides immediate food and financial assistance to families in crisis through its 2-1-1 helpline. In 2023 alone, it served over 660,000 individuals through its partner network, plus an additional 331,000 through the helpline. Employing 215 people across four counties, United Way for Southeastern Michigan is a hybrid company. And with its vast network of partners, donors, advocates, and volunteers, efficient collaboration is vital. But employees were using a multitude of communication, collaboration, project management, and file sharing tools, which created management headaches around information sharing, and security. “Each department was basically using their own set of tools, from both Microsoft and other vendors, which lead to inefficiencies, errors, and security risks. We really wanted to consolidate what we were using,” says Sue McGuire, Senior Director of Information Services. With information stored across a variety of locations, the organization dealt with data redundancies that slowed its ability to locate correct versions of documents and track program performance. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all case study posts.SMB Partners: Announcing the Microsoft 365 SMB Customer Advisory Board
We are thrilled to announce the launch of the Microsoft 365 SMB Customer Advisory Board (CAB), an exclusive opportunity for small and medium business (SMB) leaders to connect directly with Microsoft. This initiative is designed to foster a direct line of communication, allowing SMBs to share their insights, challenges, and feedback with Microsoft, ultimately shaping the future of our products and services. Read more hereThe ultimate Microsoft 365 community event is back!
It’s an incredible time for our partners as we continue to see the future of work come to life with Microsoft 365 Copilot product announcements and enhancements. While we focus on pushing the boundaries of technology, we never lose sight of the fact that this journey is about you: our partners who have built your businesses around helping people get the most out of Microsoft solutions. We’re always listening to your feedback, learning from your experiences, and working to make our products better for you. When it comes to collaboration, we know how important it is to bring together teams, customers, partners, and individuals across both digital and hybrid spaces. However, there’s still something special about meeting face to face. That’s why I’m excited to welcome you back to the Microsoft 365 Community Conference (#M365Con). Read more here and register today!Partner Case Study: TBSC
Partner in England helps customers manage clients’ Microsoft 365 licenses Based in Basingstoke, England, The Business Software Centre (TBSC) specializes in conversion, e-commerce, and ecosystem consultancy for Software as a Service (SaaS). For more than 20 years, TBSC has provided quick, efficient, and cost-effective software asset management. TBSC’s Smarter SaaS for Microsoft 365 app, available on Microsoft AppSource, provides important data for Microsoft 365 licenses. The app monitors active and inactive users, with the option to anonymize user names and data. Data can show usage of Microsoft 365 E3 apps, such as SharePoint, OneDrive, Teams, and Outlook, and present opportunities to increase it. License optimization can be achieved through reharvesting (taking an inactive subscription and redistributing it to an active user). The app also provides visibility into licensing compliance. These measures help companies fully utilize the licenses they're paying for. “Smarter SaaS for Microsoft 365 is recommended to our partners looking to manage their clients’ Microsoft 365 licenses,” said Phil Hames, Director of TBSC. “Our product is an automated, cloud-based service that ensures an improvement on clients’ Microsoft 365 investment. This allows for an opportunity to not only manage Microsoft 365 licenses but also build loyalty with clients, since partners can showcase how their organization can be optimized with Microsoft 365 usage through accurate and actionable data.” Continue reading here **Explore all case studies or submit your own**Partner Blog | How agents in Microsoft 365 Copilot help customers and partners drive business results
Through my frequent conversations with customers, it’s clear that enterprises are embracing Microsoft 365 Copilot as an AI-powered game-changer for productivity. Now, we are helping organizations achieve even greater business value with the recent introduction of agents in Copilot. This week at Microsoft Ignite, the promise of agents has come to life through compelling examples from our customer and partner ecosystem, which I’m excited to share. Enterprise customers are developing line-of-business agents to extend skills and knowledge in Copilot for specialized use cases and to scale their teams in unprecedented ways. They’re also adopting powerful third-party agents built by partners who develop software—also known as independent software vendors (ISVs)—and system integrators (SIs), which supercharge employee productivity and accelerate business processes. I will cover the two ways in which developers can build and integrate agents with Copilot: declarative agents, which are generally available, and custom engine agents, now in private preview. I will also provide resources for developing agents, explain when to develop each type, and showcase how customers and partners are gaining value from this evolution toward agentic AI. How agents in Microsoft 365 Copilot can meet your organization’s needs Agents in Copilot are AI assistants with expertise in a specific set of tasks, like running business processes or adding new skills. Agents allow you to enhance Copilot in three ways: Focusing Copilot on specific knowledge, such as Microsoft SharePoint files or external content sources Adding new skills, such as updating records or creating support tickets Executing business processes autonomously The type of agent you build depends on your organization’s needs. Declarative agents run on the Copilot engine, with prompts handled by its orchestrator and foundation models. Where custom engine agents run on your own models, declarative agents don’t require your own AI platform or complex technical decisions. These agents also have native access to indexed Microsoft Graph data, like SharePoint and Microsoft OneDrive files. If you’ve previously built an API plugin or a Microsoft Teams message extension, you can easily upgrade that to a declarative agent by adding instructions to your manifest. continue reading herePartner Blog | LexisNexis elevates legal work with AI using Copilot for Microsoft 365
Ever since the introduction of Microsoft Copilot, AI is quickly being woven into the workplace and people's daily work habits. Three-quarters of global knowledge workers already use it, and more than 80% say AI helps them save time, focus on important work, and be more creative, according to the Microsoft 2024 Work Trend Index Annual Report.Accelerate your customers' AI transformation with the Copilot Adoption Kit
To kick-start your customers' AI transformation, download our partner-ready Copilot Adoption Kit, which offers customizable training presentations, email templates, handouts, interactive experiences, and more—and is available in 10 languages.
