Regional Partners
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Microsoft Partner Support (UK) - No answer
Hi I'm trying to reach someone in Partner Support however all attempts lead nowhere. I've opened cases and they have been closed automatically without being fully answered. I've tried to use the Partner Support Options located here: https://support.microsoft.com/en-gb/topic/partner-support-options-6e2fefd9-4adf-2be1-9968-165aa84b1c3b Support by phone takes you to the usual process for opening a case, this does not provide an option in the list for the problem I'm having. It also does seem to just result in opening a new case so I'm back where I started and no phone number provided. If I click chat online with an agent I get the following: I am logged in to my partner account, I have tried multiple computers. I also tried calling the regular Microsoft Support number here in the UK 0344 800 2400 but it is an entirely automated service. It doesn't understand my request and also doesn't allow you to speak with an actual person. Is anyone else having the same trouble?2.2KViews0likes12CommentsRE: CDX Throws “Unauthorized”
Greetings all, I’ve been trying to sign into CDX Platform over my phone so I can get started with demos and understand better how these programs work. In the morning, I created a tenant for the Microsoft Endpoint Protection with Windows Defender, from a Cloud PC that I was using. Nonetheless, this evening I get thrown with this error when I try signing in: Nonetheless, when I check if I still have my partnership at the Partner Portal, I see it’s still there. Could anyone tell me what’s going on and how to go about this error?Event: What is NIS2.0 and how to prepare your organization and customers for it
Get ready for NIS 2.0! Join us for a power-packed hour of insights, strategies, and expert guidance on preparing your organization and customers for the most comprehensive European cybersecurity directive to date. When: Tuesday, October 03, 2023, 4:00 – 5:00 PM (GMT+02:00) Where: Online NIS 2.0 Highlights: - Covers 15 sectors and 160,000+ companies - Applicable to organizations within and outside the EU - Sets cybersecurity benchmarks and minimum measures - Emphasizes risk assessments, multi-factor authentication, and more Don't miss this opportunity to stay ahead in the evolving world of cybersecurity. Register now to secure your spot and empower your organization for NIS 2.0 success!Community Calls for Azure - how to access?
Hi there, I work for a partner and I'm seeking information about how to get notification of the Azure Community Calls. I note that these previously seem to have been posted publicly on the web, but I haven't seen any links to sign up to these at any point since June. Can someone help? Thanks, ChrisSolved137Views1like9CommentsMicrosoft’s Cloud GBP Feb 2025 Price Adjustments
In regard to the pricing adjustments announced in this article, will the new pricing only come into effect for new and renewing customers or will customers in their existing terms also see a reduction? I would assume the former is correct but just wanted to double check as I couldn't find any FAQ's linked to this announcement.Solved1.3KViews0likes8CommentsEMEA Partner Community Calls (German, French, English)
Join us for our June series of the EMEA Azure Partner Community Calls in English, French and German. Topics: ➡ Leadership top of mind / Closing the year ➡ Partner Journey: programs, designations, specializations & resources ➡ Partner-Led AMM / Azure Innovate learnings & best practices ➡ Resources / What's next? :laptop_computer: Register to our upcoming Azure session (FR, EN & DE): EMEA Azure Partner Community Calls (microsoft.com) See you there!593Views1like8Commentshow to be a Microsoft partner and resell Microsoft licenses
Hi everyone I have many days watching websites that have Microsoft-authorized partners and sell Microsoft licenses like Windows and Office with competitive prices like these sites https://ondapro.me/ https://wholsalekeys.com/ and I want to know how to get the Microsoft partner authorization to sell Microsoft keys also with this authorization, i can sell online and worldwide , how it can cost? kind regards Hazem3.7KViews0likes8CommentsSwiss DCs Regular Partner Update Calls - FY23
You have missed one of our Swiss DCs Regular Partner Update Calls? Please find below all resources such as presentation slides and recordings. During these calls, we cover a variety of topics: New Public Customer Stories Azure Microsoft 365 Dynamics 365 Windows 365 Compliance & Resources3.9KViews2likes8CommentsClarification on Microsoft AI Cloud Partner Agreement & Marketplace Publisher Agreement
Helllo there, We have to clarify two pieces: Microsoft AI Cloud Partner Program Agreement: Section 8 Limitations of Liability (b) it says Privacy and Data Protection, Confidentiality and Publicity and indemnification are carved out of any limitations in paragraph 8.(a). Can you please confirm our understanding that Microsoft is asking the Company to have the risk of unlimited liability related to these carve-outs ? Microsoft Publisher Agreement: Section 9 (b) has indemnification claims subject to indirect damages and Section 9 (c) have carve-outs for confidentiality, privacy or data protection which we interpret as having the risk of unlimited liability. Can you please confirm our understanding that Microsoft is asking the Company to have the risk of unlimited liability related to these carve-outs ?576Views0likes7CommentsThis is AI for Sustainability
Join us on February 13 to see how Microsoft data and AI solutions can support your sustainability journey. Hear how customers are using these solutions to advance their sustainability progress, prepare for evolving regulations, and drive business transformation. Register for this digital event to see in-depth demos and learn how to: Improve ESG (environmental, social, and governance) data management to help meet reporting needs and commitments. Deliver clear insights and empower employees to drive action on sustainability initiatives. Discover new opportunities for agility, resilience, and business growth. Plus, get guidance about how to confidently navigate sustainability challenges with market-leading data and AI solutions from Microsoft. This is AI … for Sustainability Tuesday, February 13, 2024 8:00 AM–9:15 AM Pacific Time (UTC-8) Register now >857Views1like6CommentsPartner renewal - What is going on?!
We have logged a ticket with MS partner support but so far no reply. The problem we are facing is that we have a -2 on net customer adds. When digging into the figures, we are seeing loss of customers that do still exist and are active. But worse still, we are seeing customers on that list THAT ARE NOT OUR CUSTOMERS, to the total of 3. That makes 4 customers in total on our "In Decline" list which should not be there. Looking at other figures (no change list) there are also customers who are not ours. Has anyone else experienced these kind of issues? Based on current figures, we need to add 11 new customers with minimum 11 users before March/April. This is impossible. Skilling and customer growth we have maximum points possible. This will be the first year in 10 years we have been unable to obtain partner813Views0likes6CommentsTrouble verifying but weird problem to fix
Hey All, So I am having trouble with my partner account and am hoping ether someone knows a workaround or even a MS employee sees this. I was sick for a few years with long covid and ignored my emails for about a year. During that time, my domain expired which normally isn't a big deal but in this case, its created havoc. When the partner center did their periodic verification, they could not verify my email due to the domain not being paid for. I thought, simple, pay for the domain, set it back up on sharepoint and set. Not so much. After the account failed verification, it was suspended as normal however, that suspension limited my O365 and of course, sharepoint. To a point where I can't really do anything online. So the obvious next step is contact partner support. Here is where the problem starts. With a suspended account, you are not able to contact support to open a ticket or chat. And that continues on O365 as well. Microsoft has made an effort to remove phone support on nearly every level and especially for MPN. I have called every number for microsoft from sales to billing to general support, none are able to help and none are able to transfer to MPN. And one cannot email as there are zero email options available. This is the first time in 12 years that I have needed support and I am finding out a lot. Their phone support bot is not functional for anything but standard questions. It cannot always make out what you are saying, even if you speak slowly which results in you wasting 4 minutes while it tells you to search a URL that may or may not be related to your issue. And mainly, it shows that the only people checking functionality are the team that created it. To that end, I frankly think each MS employee needs to, once a month, call their own phone number and provide feedback because if this is where we are heading, pre order a lot of new laptop screens so you have a replacement after you've punched yours from frustration. (needed to vent as its made a 5 minute fix turn useless in the name of arrogant belief in the quality of a true early beta). To the main issue, does anyone have any thoughts? Or if anyone from MS sees this, can you link a way to functionally contact the MPN? Any help is greatly appreciated! TSolved643Views0likes6CommentsEmployment Verifcation Failed after name change
Hi all, My business was a verified Microsoft partner and we made the decision to change the business name and domains, to reflect this change I updated our legal info in the partner centre and since then the business has failed verification for the reason: "This domain does not meet the requirements of our program." I have opened a case with support which so far hasn't responded in a week, and there is no contact number to speak with someone to move this forward. The real bit that puzzles me is the fact that the business has less of an external profile when we got approved initially so the fact the system is telling us we are failing now Im not sure why. If anyone has any advice or guidance it would be more than appreciated. Thanks1.1KViews0likes6CommentsCertification Service Report as POE for Co-op Fund Claim
Hello! Does anyone have or know where to find the Certification Service Report (CSR) form for co-op fund claims? It's also referred to as the Certification Statement and Report form 27 times in the Partner Incentives Co-op Guidebook, saying it can be found in Partner Center. I've searched every which way but nothing directs me to the actual form. I need to fill out and submit this CSR as POE for a claim. Hoping someone can help. Thanks! Michelle347Views0likes5CommentsNeed someome at Microsoft to talk about partnership options
We are looking at partnership options with Microsoft and having hard time to find someone at Microsoft to talk to about that. When I call Microsoft Canada, they channel me to their support team in the Philippines and that is not getting anywhere.542Views0likes5CommentsIntroducing the SMB Assessment Desk
With 71 Million SMB organisations across Asia, Microsoft has launched a new SMB Assessment Desk that has been designed to provide more customers with: Rapid Security Assessment - a holistic security assessment via CSAT Quickscan, providing actionable recommendations on security improvements to drive M365 and Azure security consumption Azure Express - a comprehensive server migration assessment via Azure Migrate/RV Tools and AMA Workbook, providing recommendations on migrating current on-premises and cloud environments to Azure IaaS and PaaS solutions. Partners can leverage this service to provide their customers with a holistic security assessment via CSAT Quickscan, providing actionable recommendations on security improvements to drive M365 and Azure security consumption. If your customer has more than 30 endpoints you can leverage the desk to run the assessment for you and support you in presenting the findings. Request support here Solution Assessment Program (microsoft.com) In the attached folder you can download a summary presentation on the desk and some assets you can use with your customers including a flyer and a sample report. We've also included a document on our tool requirements.3.5KViews2likes5CommentsSubmitting Customer Success Stories for Content and Collaboration
Hi, We are Microsoft Partners located in Vancouver BC, we would like contact a Marketing Team that can help us to post our customer success stories in the following two sites: https://partner.microsoft.com/hu-hu/connect/case-studies#/ https://customers.microsoft.com/en-us/home?sq=&ff=&p=0 We were asked by our account manager to fill out the form below and we submitted our info multiple times this year, however we have not been contacted and it has been a year already, here is the link, the account manager has not provided further options: Share your story about building for impact (microsoft.com) We also created a ticket support request for Marketing and a Marketplace Rewards Engagement Manager contacted us, gave us a presentation about partner benefits and how to create professional success stories, but he still did not answer our question about how to submit a customer success story for the two sites mentioned above. I called our local office in Vancouver, but it appears to be connected to a generic US based technical support team, they get quite frustrated because I do not have a ticket number and my inquiry is not technical, however it is the only number I could find and when I did reach someone they provided a number to the Marketing Team, however it leads back to the technical support line. Can someone provide more information about this topic? Thank you.Solved1.4KViews0likes5Comments
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