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Unable to select microphone or speaker device in Microsoft Teams (Windows 10)
Microsoft Teams is currently unable to make/receive calls due to the app being unable to set a Microphone or speaker device.
The 'Audio Devices' profile within settings is set to 'Custom Setup' and no other option is available in the drop down (screenshot attached).
When try to continue using the custom setup, no devices are available as the drop-downs are unclickable (screenshot attached).
Other useful info:
- OS: Windows 10 - latest
- Microsoft Teams Version: 1.2.00.24753 (64 bit). It was last updated on 22/09/2019.
- I have uninstalled and re-installed teams.
- Audio devices work fine in all other applications
- No other application is using the devices when Teams is being tested.
I posted about this on the regular Microsoft community forums and someone pointed out that their issue was that Teams seemingly has an incompatibility Elgato's 4K60 Pro Mk2 Capture Card, and this was definitely the issue for me.
No solution still, other than simply removing the cards from my system (not really an option)... so the workaround is just using the browser version of Teams which is inferior, especially for screen sharing and video calls. Hopefully they can fix it sometime, but seeing the volume of people coming forward with this bug I'm sure there is a variety of other hardware that is incompatible.
Nevertheless, quite odd especially considering that said hardware works with the browser version of Teams which must share almost entirely the same code base.
Eliott I had the same problem. Teams would not make or receive calls and the settings had only "Custom" available, with no speaker or camera available for selection, despite them working fine with other applications, including Teams in a browser.
Removing the Teams cache file in AppData and updating drivers had no effect.
The problem turned out to be an issue with the Visual C++ redistributable library on my machine. Reinstalling the latest VC++ library and then reinstalling Teams fixed the problem.
https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads
EliottI have also been experiencing this behavior with Teams, except that I have not noticed that Teams will spontaneously recognize the speakers and microphone and allow calls after some time elapses. I find that one or more restarts are usually required. Occasionally calls are available on first start up. It's disappointing to not see any real solution described here even after several months.
What worked for me (from an idea further down the page)
1. Quit Teams
2. Go to C:\users\<yourname>\AppData\Local\Microsoft
3. Just delete the whole Teams folder along with TeamsMeetingAddin and TeamsPresenceAddin. If you can't delete it then you may still have Teams running so try quitting it again rather than just closing it - look in the taskbar for the icon
4. Download Teams from https://www.microsoft.com/en/microsoft-365/microsoft-teams/download-app#desktopAppDownloadregion (or just Google Microsoft Teams download)
5. Reinstall
When I reinstalled everything was still there but now I could see my audio devices again. Just uninstalling didn't do it as AppData was still left there I guess
- This worked very well. Thanks.
Thanks Richard. Your solution worked for me.
Important point: This happened after the device was working fine for months. With no apparent action that triggered the error. I even went back to a restoration point and the error persisted.
However for me this is software related because full profile deletion and reinstall solves it.
JorgeRamirez - Full uninstall and reinstall did not fix the issue. Even a full new install on windows did not fix the issue. It has been determined that in this case the issue is hardware related, specifically an incompatibility between Team and the Elgato 4k60 Capture card.
When removed, the software functions without issue. When installed, the software will not detect input devices or allow the user to select any input. The Teams client is also prone to crashes.
RichardPepp - Still no luck 😕
Interesting side point, I've now done a full wipe off all drives and a completely fresh install of windows, issue still presists. So im guessing its hardware realted?!!? Yet every other application can detect input and output devices. Super weird one.... :sI posted about this on the regular Microsoft community forums and someone pointed out that their issue was that Teams seemingly has an incompatibility Elgato's 4K60 Pro Mk2 Capture Card, and this was definitely the issue for me.
No solution still, other than simply removing the cards from my system (not really an option)... so the workaround is just using the browser version of Teams which is inferior, especially for screen sharing and video calls. Hopefully they can fix it sometime, but seeing the volume of people coming forward with this bug I'm sure there is a variety of other hardware that is incompatible.
Nevertheless, quite odd especially considering that said hardware works with the browser version of Teams which must share almost entirely the same code base.
- WTTTTTTTTTTTTTTTTFFFF, 4 years later, you saved me bro!!!! Browsed everything online not working, who will think a Croma Cam that I installed 3 years ago could cause this problem!!OMG how could you find the solution.
- This solved it for me as well! Thanks a lot.
- Uninstalling Chroma Cam worked for me. You will need to go into task manager, disable the Chroma Cam exe file and restart you computer. Otherwise, it will not allow you to uninstall.
Hi
got the same issue, non of the sound and camera are working on Teams. though I am able to test the devices successfully
Also having this issue with no solution in sight.
I got the same last week and it drives me nuts.
The teams app is now completely useless for web meetings.
The funny part is that running the meetings using teams in my browser works just fine.
However there are some other limitations there.
Hi Eliott I had this issue today where all device setting was greyed out for a user (user A),
What I did to solve the issue was logged on as another user (user B) on the same device tested teams it allowed me to select my device settings,
So I copied user B Teams folder c:/user/userb/appdata/Microsoft/teams to c:user/usera/appdata/Microsoft/team and reopen teams and I able to select the devices
I also tried everything. Reinstalling Teams, deleting the folders, reinstalling drivers etc. etc.
The answer of Dannybear83 worked for me:
"
(user A),
What I did to solve the issue was logged on as another user (user B) on the same device tested teams it allowed me to select my device settings,
So I copied user B Teams folder c:/user/userb/appdata/Microsoft/teams to c:user/usera/appdata/Microsoft/team and reopen teams and I able to select the devices"
But in my case it didnt work, when I copied the folders from a administrator account. It must be another standard user account.
- Hi there, If you restart your computer and leave only Microsoft teams on it will work.
What worked for me on Windows 10 was to go to the Sound Mixer Options (which seems to also be called (App Volume device preferences). This lists apps with the volume, Output and Input Devices. Toggling the Output device from default to the specific option for my headset got this working again in the Teams app.
- Hi, I got the same issue. Tried everything reinstallation delete local settings, ...
At the end following solved the issue:
1 right-click start menu
2 select device manager
3 click Sound
4 delete all sound devices
5 Click Bluetooth
6 Delete all audio devices
7 click scan for new hardware devices icon at the toolbar
8 Restart PC
Restart Teams and check the audio device in teams it should be solved
