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Stream Videos won't play on IE 11
I uploaded some videos last week and this week if we open the videos in IE11 we get the following error:
It looks like there’s a problem.
Please try again or contact support.
(Error code 0x30400000)
I uploaded them in IE and was able to watch them last week... Anyone else see this issue?
I'm so sorry for my severe lack of responses on the forums here. We've been super busy lately and I haven't had the time to respond properly. Sorry!
For this specific issue with playback not working Stream, O365 Video, or Skype Meeting Broadcast on Win7 + IE11, the issue is that Adobe made some changes in Flash v30, that broke the Azure Media Player for AES encrypted playback using ABR.
PROBLEM: The issue only happens in cases where our flash player is needed (IE11+Win7) and when your update to the latest version of Adobe Flash (v30).
We are feverishly trying to find a solution to work around the changes that were made in flash. We've tried many solutions so far but none of them have worked. Each time the fix ends up working some times but not others and we end up with timing or decoding errors. We are also reaching out to Adobe for questions/help as well.
Here are the only known workarounds we've found so far...
- Install Adobe Flash v 29
- Utilize a browser that supports MSE (Edge/Firefox/or chrome)
- Admin can select specific domains to allow the functionality that Flash 30 is blocking
- EnableInsecureByteArrayShareableDomain
- Short Description: Allows Administrators to override the Flash Player 30 and above default behavior of restricting the “shareable” property of the ActionScript ByteArray API class on a per-domain basis
Scott Perley It is surprising that the issue still exist even after two years from the date you posted this. 🙂
I've embedded stream videos in our SharePoint team site. IE11 shows error page. Users can't see the entire page because of the embed. I ended up removing the iframes. MS Video work without any issue.
Why is this still an issue in IE11? Works fine in Chrome!
We are still unable to use IE11 with Win10 machines (using Flash v31). In fact, nothing comes up, just a white space where the videos should be.
Hi, Russell Kirby.
May not be a similar issue from the original post but make sure to check the IE Trusted sites settings in following tip if you're embedding Stream within a SharePoint page.
Thanks Fred Y. We tried this, but it still did not work for us.
I am experiencing this issue on Windows 10 + IE11 as well. Videos embedded to our intranet from O365 appear to be in a continual buffer state and never begin playing.
- Saili Raje
Microsoft
Hi there, is it possible you're loading your internal site in IE10 mode rather than edge mode? That would fall back to the flash tech.
I'd also like to notify you all that Stream has been actively working on a fix for this issue. We are in the process of deploying the fix to all DCs but playback won't work until Adobe fixes a bug in their Flash plugin. We've been working with them and the current timeline for Adobe's release looks to be early August.
Adding myself to the choir of complainers. We see this issue when we embed videos from O365 Video to Yammer. Just released our latest CEO video message and comment box under the video is full of complaints of video not working. Really rewarding.. It is really hard to understand and explain that how can't Microsoft's own platform work seamlessly with their own browser.
Just checking in to confirm we are experiencing exactly the same Win7 IE11 issue with video playback from stream, and are also having to use Chrome as a work round.
This is irritating and needs sorting.
Same issue here.
As functional as Stream is, I can't even mention it around here again while keeping any credibility. Every time I attempt to use it, even for the simplest of solutions, there is some reason why it won't work and they ultimately have to use another system.
Each time this happens, it confirms in the minds of the already skeptical that this not a "real" platform to be taken seriously undermining all of my efforts engage people with Office 365 (mostly against their better judgement). Directing people to use what they already consider to be a better browser (Chrome), just to get basic functions to work (like playing a video), doesn't do a whole lot to help either. Internet Explorer and Windows are Microsoft products after all...
Hi all - yes, we have this issue too. We can get it working with "EnableInsecureByteArrayShareableDomain=amp.azure.net" applied to that cfg file... but it is very finicky.
That is, it will never work when you access the Stream video embedded in Yammer. But, if you have Stream open already, and then open up that Yammer feed in a new tab (...same browser), then the Yammer Stream video does work. Odd, and it seems as though the embed function wants the video available already to work.
I have contacted Microsoft about this, and they noted if it's a 364 bit OS, then it should work in IE 64 bit, which isn't our default for IE (it's 32). Anyway, just my findings and frustrating testing. I'll post some feedback from MS below in another post....
I'm experiencing this problem at my organization as well. Videos play fine in Chrome, and IE11 on Windows 10. Windows 7 IE11 will not play. I see the thumbnail for the video, but when I click on it the loading icon just spins forever with no error message.
I found this test website to test the Azure Media Player, https://ampdemo.azureedge.net/azuremediaplayer.html and when I visit that page in IE11/Win7 I get the following error "A network error caused the video download to fail part-way. Please check your network connection or try again later. (0x30200193)". There's also a verbose log it outputs that repeatedly says "warning: videojs: this.options() has been deprecated and will be moved to the constructor in 6.0" and then goes on to say "loading is failed for url https://amssamples.streaming.mediaservices.windows.net/91492735-c523-432b-ba01-faba6c2206a2/AzureMediaServicesPromo.ism/manifest"
I'm currently in an OU with absolutely no policy applied, I've done a factory reset on internet explorer, added all these sites to trusted sites, set security for the zone on the lowest possible setting, whitelisted my IP in the firewall and proxy, enabled SSL 2.0 and 3.0, disabled our antivirus, disabled pop-up blocker... not sure what else I can do. I've opened a case with Microsoft.
- Marc Mroz
I'm so sorry for my severe lack of responses on the forums here. We've been super busy lately and I haven't had the time to respond properly. Sorry!
For this specific issue with playback not working Stream, O365 Video, or Skype Meeting Broadcast on Win7 + IE11, the issue is that Adobe made some changes in Flash v30, that broke the Azure Media Player for AES encrypted playback using ABR.
PROBLEM: The issue only happens in cases where our flash player is needed (IE11+Win7) and when your update to the latest version of Adobe Flash (v30).
We are feverishly trying to find a solution to work around the changes that were made in flash. We've tried many solutions so far but none of them have worked. Each time the fix ends up working some times but not others and we end up with timing or decoding errors. We are also reaching out to Adobe for questions/help as well.
Here are the only known workarounds we've found so far...
- Install Adobe Flash v 29
- Utilize a browser that supports MSE (Edge/Firefox/or chrome)
- Admin can select specific domains to allow the functionality that Flash 30 is blocking
- EnableInsecureByteArrayShareableDomain
- Short Description: Allows Administrators to override the Flash Player 30 and above default behavior of restricting the “shareable” property of the ActionScript ByteArray API class on a per-domain basis
We are still experiencing this issue with Windows 7 and IE11. Current version of flash player is 31.0.0.135 and the plugin is enabled. When you click the video you briefly see it displayed for a second and then " The browser required Flash"error occurs. Is there any update on this issue?
- Marc Mroz
So sorry you all had to experience this issue. We discovered an issue in our latest version of our player that was causing playback issues in IE11 only. As soon as it was discovered we rolled back the build to the pervious known good one.
We are looking into what we can do better in the future to prevent issues like this from happening.
This issue is back using IE 11 and Win7 computers and we have a ticket open with Microsoft. We are a company of 45,000 and launched Stream 2 weeks ago and started getting complaints that IE 11 does not work, we are telling our employees to use Chrome. No issue on IE 11 and Win 10, but that migration will take several years. We tested Stream for several months and spoke with Marc Mroz on several occasions and did not see this issue during our testing. Our consensus is that something changed over the past several weeks on the Stream/Microsoft side. Microsoft needs to up their game with Customer Service and testing before rolling out changes.
Marc Mroz I've had a client report the same problem coming back now. Other than raising a support request what can be done? It happens both in Stream and Office 365 Video.
As of this morning, it is working again for me in our tenant.
- Im getting it on all my videos I am loading today now.. have never seen it before. Anyone know whats going on?
