Regional Partners
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Trouble verifying but weird problem to fix
Hey All, So I am having trouble with my partner account and am hoping ether someone knows a workaround or even a MS employee sees this. I was sick for a few years with long covid and ignored my emails for about a year. During that time, my domain expired which normally isn't a big deal but in this case, its created havoc. When the partner center did their periodic verification, they could not verify my email due to the domain not being paid for. I thought, simple, pay for the domain, set it back up on sharepoint and set. Not so much. After the account failed verification, it was suspended as normal however, that suspension limited my O365 and of course, sharepoint. To a point where I can't really do anything online. So the obvious next step is contact partner support. Here is where the problem starts. With a suspended account, you are not able to contact support to open a ticket or chat. And that continues on O365 as well. Microsoft has made an effort to remove phone support on nearly every level and especially for MPN. I have called every number for microsoft from sales to billing to general support, none are able to help and none are able to transfer to MPN. And one cannot email as there are zero email options available. This is the first time in 12 years that I have needed support and I am finding out a lot. Their phone support bot is not functional for anything but standard questions. It cannot always make out what you are saying, even if you speak slowly which results in you wasting 4 minutes while it tells you to search a URL that may or may not be related to your issue. And mainly, it shows that the only people checking functionality are the team that created it. To that end, I frankly think each MS employee needs to, once a month, call their own phone number and provide feedback because if this is where we are heading, pre order a lot of new laptop screens so you have a replacement after you've punched yours from frustration. (needed to vent as its made a 5 minute fix turn useless in the name of arrogant belief in the quality of a true early beta). To the main issue, does anyone have any thoughts? Or if anyone from MS sees this, can you link a way to functionally contact the MPN? Any help is greatly appreciated! TSolved643Views0likes6Comments
Submitting Customer Success Stories for Content and Collaboration
Hi, We are Microsoft Partners located in Vancouver BC, we would like contact a Marketing Team that can help us to post our customer success stories in the following two sites: https://partner.microsoft.com/hu-hu/connect/case-studies#/ https://customers.microsoft.com/en-us/home?sq=&ff=&p=0 We were asked by our account manager to fill out the form below and we submitted our info multiple times this year, however we have not been contacted and it has been a year already, here is the link, the account manager has not provided further options: Share your story about building for impact (microsoft.com) We also created a ticket support request for Marketing and a Marketplace Rewards Engagement Manager contacted us, gave us a presentation about partner benefits and how to create professional success stories, but he still did not answer our question about how to submit a customer success story for the two sites mentioned above. I called our local office in Vancouver, but it appears to be connected to a generic US based technical support team, they get quite frustrated because I do not have a ticket number and my inquiry is not technical, however it is the only number I could find and when I did reach someone they provided a number to the Marketing Team, however it leads back to the technical support line. Can someone provide more information about this topic? Thank you.Solved1.4KViews0likes5Comments
