Recent Discussions
Clarification on Microsoft AI Cloud Partner Agreement & Marketplace Publisher Agreement
Helllo there, We have to clarify two pieces: Microsoft AI Cloud Partner Program Agreement: Section 8 Limitations of Liability (b) it says Privacy and Data Protection, Confidentiality and Publicity and indemnification are carved out of any limitations in paragraph 8.(a). Can you please confirm our understanding that Microsoft is asking the Company to have the risk of unlimited liability related to these carve-outs ? Microsoft Publisher Agreement: Section 9 (b) has indemnification claims subject to indirect damages and Section 9 (c) have carve-outs for confidentiality, privacy or data protection which we interpret as having the risk of unlimited liability. Can you please confirm our understanding that Microsoft is asking the Company to have the risk of unlimited liability related to these carve-outs ?
Need someome at Microsoft to talk about partnership options
We are looking at partnership options with Microsoft and having hard time to find someone at Microsoft to talk to about that. When I call Microsoft Canada, they channel me to their support team in the Philippines and that is not getting anywhere.
Change since Arvatos to Pearson VUE
Hello, I don't know if you have had any problems purchasing exams on the new Pearson VUE Store portal, but the reality is that when I bought them at Arvatos the vouchers were available almost immediately on the same portal. Now in the Pearson Portal Store you buy and only receive order confirmation and must wait up to 3 days or more for an email with the exam codes. The main problem is that the client wants a fixed delivery day but at Pearson VUE the response time isn't always the same. Its delivery time is tentative, additionally it doesn't have any direct telephone number, you must wait for its response via email. I hope that very soon this method can be better. Regards,
Legacy Benefits Questions
Some questions around Legacy versus new Solutions Partner Designations Important Update: Partner support confirmed there is a current issue where benefits are lost when you purchase the Legacy Gold Benefits. You will lose all current Azure gold consumption allocation benefits and as well as any other prior gold benefits instead of simply being added side by side like previous offers. 1. How do you find the snapshot of competencies as of 30th September 2022 through the partner portal? I just want to make sure this is accurate and there should be a way to confirm through the portal. Please do NOT discuss my specific competencies and benefits in this thread. These answers are meant to benefit the community and the guidelines/feedback are most important. 2. It mentions you cannot get incremental benefits with the new Solutions Partner Designations if you purchase the legacy benefits option. Just confirming if this is true since that would be a deterrent from achieving multiple designations. Answer: Confirmed 3. If you purchase the legacy benefits do you have to pay again when you get a Solutions Partner Designation? This was odd in the past when originally going Silver to Gold within a year as the payments stacked instead of being offset from the prior. Answer: You do not have to pay again if you obtain Solutions Partner Designations if you pay for legacy Gold benefits. Source https://learn.microsoft.com/en-us/partner-center/introduction-to-pcs 4. I do see you can get a refund for purchasing the legacy benefits within 30 days if the benefits are not consumed. I want to make sure this is true in case the benefits purchased do not turn out to be the benefits wanted. Answer: These terms are in the agreement as Instruction #3 when you purchase legacy Gold benefits.Partner Development Manager.
Hi, We are currently CSPs. We need to be able to become a LAR (large Account Reseller) or a LSP (License Software Provider), to be able to help our end-customers sign EAs and SCEs (VL-agreements) with Microsoft. In that process, it seems that we need to have a Partner Development Manager. Any guidance into achieving our goal to be able to help our end customers sign EAs and SCEs (VL-agreements) would be greatly appreciated. Thank you!
Intune Decks
Hello Partner Community - I am in search of Intune PowerPoint decks and wondering if anyone has links handy or can point me in the right direction. Any type of deck would be great (pitch deck, overview), but I am also looking specifically for more technical focused decks on Intune that might cover configuration profiles, endpoint security configuration, app deployment, device enrollment, Autopilot, etc. Thanks!
Offboarded from Microsoft Partner Program -- How do we get back on?
I recently took on a role where I need to determine why my company was offboarded from the Microsoft Partner Program and to work on reinstating our full program participation. We have monthly earnings recorded until September 2022, but we were offboarded in July 2022 with no notification, despite our monthly spend remaining consistent. The Microsoft Incentives Support Team directed us to this community support hub for assistance and information. Could we get some direction on where to start and how to proceed?
Unable to raise a support ticket on behalf on the customer
We currently have a customer who removed the CSP onwer role from their Azure tenant. with the current situation, since the customer already removed the role, we are unable to raise a support ticket on their behalf . Can the customer raise the support ticket on their own in this scenario? How do we re-establish the owner role again?
