Hello, having an issue accepting the cloud partner agreement while enrolling in Partner Center.I am trying to accept the Microsoft AI Cloud Partner Agreement, I have found my organization through DUNS and select continue. The Company Information section of the form comes up, with this error: "The company name isn’t valid. Enter a valid legal company name." Our company via DUNS is "Formstack, LLC"When I click on "Accept and Continue" from the Company Information section of the form, it loads for a moment but nothing happens.I am unable to submit a ticket to support as I am not yet in a Workspace. Any assistance would be much appreciated!

Im not able to troubleshoot with you here as I am not with technical support. You will need to work with Frontline Support for ongoing guidance. I did ask that they open the case with you. If you have been contacted via email, please work with Frontline support on that thread for the MPN, recovery, and enrollment questions. If that case hasn't been created, I will ensure that happens. Just let me know.Thanks,Asheraka.ms/asfp

Hi Amar,I would try in a different browser first, second, I would review this page an ensure you are following these steps.https://learn.microsoft.com/en-us/partner-center/microsoft-partner-agreementand third, I would try to open a support case with Frontline support. You mentioned not being in a workspace but if you are in Partner Center, you should be able to click the "?" at the top right and go to support, as support doesn't live in any of the workspaces. If you can get there, follow these steps:Login to Partner CenterTop right click the "?", contact supportsummary: agreementworkspace: enrollmentproblem type: enroll->Microsoft Partner Agreement (MPA)ReviewCreateLet me know if you require further assistance.Thanks,Asheraka.ms/asfp

Thanks for sharing the screenshots.It seems you may not have the proper access. Are you a global admin?You can view your workspace access by clicking My Access. https://learn.microsoft.com/en-us/partner-center/find-workspaces-roles-admins#find-your-workspacesYou can also check your role and ensure you have the proper role for membership workspace managementhttps://learn.microsoft.com/en-us/partner-center/find-workspaces-roles-admins#find-your-rolesAnd here is additional info on role assignment and permissions.https://learn.microsoft.com/en-us/partner-center/permissions-overviewSee if you (or a global admin) needs to assign proper role and workspace access and in the meantime I will ping a colleague in support should neither of these help. I would not create any more tenants, though. Thanks,Asheraka.ms/asfp

Please direct message me with your email and phone number, please.Thanks,Asheraka.ms/asfp

I was informed there should be an option to manually enter the information and bypass the DUNS. Do y'all see that option?Thanks,Asheraka.ms/asfp

Issue Accepting Microsoft AI Cloud Partner Agreement

AsherNierman
Microsoft
Jan 12, 2024
One possible solution another Partner reported was to remove the punctuation when submitting. Don't include commas, periods, and dashes and see if it works.

Thanks,
Asher
aka.ms/asfp
- FormstackAmar
  Copper Contributor
  Jan 30, 2024
  Hi Asher, I am still waiting for support..
  - AsherNierman
    Microsoft
    Jan 30, 2024
    I was informed the case was opened on your behalf.
    
    Checking on this again for you, though.
    
    Thanks,
    Asher
    aka.ms/asfp
- FormstackAmar
  Copper Contributor
  Jan 16, 2024
  Hi Asher I tried this, it still just blanks out all the fields, and I get the spinning animation for 1s with nothing happening, like others below me.
  
  I also tried the other user's method of removing the comma and going back, however my org does not have MS365.
  
  I haven't heard from support yet, this is definitely a frustrating issue that for some reason anyone with a comma in their org name is having!
  - FormstackAmar
    Copper Contributor
    Jan 23, 2024
    Hi Asher, I am still waiting for some support.
- AdamTechOps
  Copper Contributor
  Jan 12, 2024
  Hi I'd like to report the exact same issue, and I agree it's likely related to a comma in our official business name, but removing the comma does not work. The website will allow submission once we remove the comma, but the submission doesn't go anywhere. I get a spinning animation for ~1s and then nothing happens. There are error 400's reported in the website console a while after submission as well.
  - sandeepkhanna
    Copper Contributor
    Jan 15, 2024
    I am having this same issue. I corrected the 'Company Name' by removing the comma before LLC and even tested with Pasting the DBA name. In both cases, the company name field becomes read-only.
    
    With no other visible errors, the application does not proceed after clicking 'Accept and Continue'
    
    And, like many others, unable to create any kind of support tickets with Microsoft since there is no subscribed Program/Workspace!
AsherNierman
Microsoft
Jan 09, 2024
Hi Amar,

I would try in a different browser first, second, I would review this page an ensure you are following these steps.
https://learn.microsoft.com/en-us/partner-center/microsoft-partner-agreement
and third, I would try to open a support case with Frontline support.

You mentioned not being in a workspace but if you are in Partner Center, you should be able to click the "?" at the top right and go to support, as support doesn't live in any of the workspaces. If you can get there, follow these steps:

Login to Partner Center
Top right click the "?",
contact support
summary: agreement
workspace: enrollment
problem type: enroll->Microsoft Partner Agreement (MPA)
Review
Create

Let me know if you require further assistance.

Thanks,
Asher
aka.ms/asfp
- FormstackAmar
  Copper Contributor
  Jan 10, 2024
  AsherNierman
  
  Appreciate the help. I tried using another browser, on another laptop. Same issue. I then created a brand new Azure instance, a new tenant, and tried again - same problem. On the company information section, Microsoft is able to find my org and I can select it. I then get taken to the next screen and am prompted with the below error (see screenshot) however this is the legal set name as found by DUNS.
  
  As far as requesting help, see the second screenshot - I cannot select a workspace, (I've tried entering the issue first as well) so it won't let me submit the ticket.
  - AsherNierman
    Microsoft
    Jan 10, 2024
    Thanks for sharing the screenshots.
    
    It seems you may not have the proper access. Are you a global admin?
    
    You can view your workspace access by clicking My Access.
    https://learn.microsoft.com/en-us/partner-center/find-workspaces-roles-admins#find-your-workspaces
    
    You can also check your role and ensure you have the proper role for membership workspace management
    https://learn.microsoft.com/en-us/partner-center/find-workspaces-roles-admins#find-your-roles
    
    And here is additional info on role assignment and permissions.
    https://learn.microsoft.com/en-us/partner-center/permissions-overview
    
    See if you (or a global admin) needs to assign proper role and workspace access and in the meantime I will ping a colleague in support should neither of these help.
    
    I would not create any more tenants, though.
    
    Thanks,
    Asher
    aka.ms/asfp

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Issue Accepting Microsoft AI Cloud Partner Agreement

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