Recent Discussions
Booking page - adding a user as Administrator then changes to Guest!
Hello. When I try adding a specific internal user to my booking page as an administrator, it soon changes to a guest! They have OWA enabled and business premium license assigned. For the life of me, I don't understand why this happens. See screenshots to understand the issue better. The user then receives an email suggesting they only have guest access. Please help
Can not create Bookins Calendar
When i try to create a Bookings Calendar, i get a error message "Unfortunately an error occurred while creating your booking page". On the start page, there is a message "No access to personal bookings". I have enabled Bookings in the Apps and in the global settings. The user has assigned a "Microsoft 365 Business Premium" license. What can i do to create the Bookings Calendar? Thank you in advance.
Customers see an error message when they create a booking
Only a few minutes ago (2024-02-27 11:00) I noticed that when customers make bookings, they receive an error message and are asked to try again. However, the booking is made in the Bookings calendar, meaning that when the customer tries again, they cannot attempt to book the same time, as it is now booked for them. The customer receives no email confirmation of the booking. The error message is something like "This booking could not be made, please try again". I have added a screenshot of the Finnish language error below. Does anyone know if this situation is being addressed by MS?Bookings' "Different Availability for a Date Range" allows to set only 6 weeks ahead
My schedule changes often, therefore I need to provide different availability weekly. I do this by adding weekly hours in the Default in "Availability During these weeks Currently, Bookings only allows me to set my future availability 6 weeks in advance. On the 7th week, under Availability during these dates, I can only choose "Bookable when staff are free," or "Not Bookable." How do I set up Bookings to post my availability out to 120 days or longer? These are my current settings. 1. In the business information section, business hours are set to “Day Off” daily. 2. Under each service, I have the default scheduling policy toggle on. 3. Under Staff In my profile, I have business hours set to off on all days. 4. Under the booking page, default scheduling policy, I set the maximum lead time to be 120 days, General availability to "Bookable when staff are free," and weekly customized times; however, I can only add six weeks, about 45 days in advance
There is no availability on this date. Please choose another one.
Wondering if this product works? It appeared that the parking place booked for given date - say 27th of February - the system will not allow me to pick any other parking slot that day. Each service (parking slot) has to have a Staff assigned to it. In my case the Staff assigned is USERX and this ID is assigned to all services I have created say 10 parking slots. This means, if I will book a parking slot I have configured with 1 day duration service - the Staff is busy throughout the day - anf other service can not be booked. I believe this is due to "1:1 Service, One staff attends to one customer" I have switched to 1:N and the reservation possibilities completely vanished. "There is no availability on this date. Please choose another one.". Now, bizare things appear there; If I set this up: The booking page will display the way it offers the slots: but only If I change the date or click ony other date and go back to the previous one (26th) this is again not workimg at all Any resolution?"You do not have access to Bookings with me" Error Message
Good Morning -- I am a recruiter using this platform for candidates to book phone screens with me. While not a common occurrence, I have experienced a couple of candidates getting this error message upon clicking the link I send to them from my personal bookings page. For context, I am generating the link through the "Copy Link" function found by clicking the 3 dots pictured below: I have looked through several other posts on this topic, but none seem to have a workable solution for my situation. Curious if anyone knows how to resolve. Thanks!
1 Day Service Spanning over 2 Days
Hello, my company has a full day service that we use our bookings page for. Over the past few days, the bookings have gone from 'all day' to spanning over 2 days. For example, if someone books on 12/13/23, their booking will be for 12/13/23 @12am to 12/14/23 @12am. I noticed that the 'all day' option for a service has gone away, so we have the scheduling as '1 day'. Is anyone else having this issue? Here is what the booking is supposed to look like (and what it looked like when people would book a week ago): Here is what it looks like now: Here is our scheduling policy (maybe there is an issue in there?):Booking Service, with Custom Scheduling not working
Hi All, Pretty new to MS Booking so apologies if I'm simply missing something simple. I have a Booking set up with a single Service. Although I have set a Default Scheduling Policy on the Booking Page, and Business Hours on the Business Information page, I'm not particularly interested in their settings as I'm setting a custom Scheduling Policy for my specific service (I was led to believe that this was the case from tutorials I have followed i.e. setting a custom Service Policy overrides everything else). My service is designed to be available for one day only, with time slots that fall outside of the normal business hours / default scheduling. To support this, I have set the [Service Availability] to "Not bookable", and then used the "+ Set different availability for a date range" to add in one specific date, and then set the custom times for that day: However, when I add staff to my service, no availability is showing unless I also customise their individual hours: This seems to happen regardless of the [Use business hours] toggle. While this works, it is less than ideal as I will have to do this for some 40 staff, and then change it if/when my Service date / day changes. Can anyone advise Many thanksBookings Confirmations get sent to client with wrong time zone, but calendar entries are correct.
I am hoping this issue can be looked and escalated. We started using Bookings several months ago and have found it to be very helpful at making sure we have less no shows for appointments and we like the automated reminder feature. Within the last week, we've seen a change in the details sent to clients by email and text. Our services occur in Pacific time, but the email/text reminders go out with UTC timing. If I look at the the Virtual Appointment calendar, our Outlook calendar or the booking.ics file sent to clients, all time information is correct. The biggest issue is the confusion the wrong times create for clients with the initial confirmations clients receive. I have worked a bit with Power automate and know that the base platform for these programs are UTC. I have looked at the Bookings settings and they are correctly configured for Pacific time. If anyone has some suggestions or if Microsoft can look at this recent glitch, that would be appreciated. Here are some screen shots. Client notification: The body of the email/text shows UTC which is incorrect Virtual Appointments Calendar Entry: correct time Calendar Entry for Bookings Calendar: correct time booking.ics details when opened to place in calendar: correct time
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