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Mailbox Names Missing in Favorites Section - Outlook LTSC 2024
Hello, I’m experiencing an issue with Outlook LTSC 2024 where mailbox names are missing in the Favorites section of the folder pane. When I add a folder (e.g., the Inbox) from a shared mailbox to my Favorites, it only shows as "Inbox" without the associated mailbox name. For example: On my own system, I see "Inbox - email address removed for privacy reasons" in Favorites. For the affected user, it just displays "Inbox." This creates confusion as the user has access to many shared mailboxes, so the Favorites list ends up with multiple "Inbox" entries without any way to distinguish which mailbox they belong to. Steps Taken: Cached Exchange Mode: Verified this is turned off. New Profile: Created a new Outlook profile. The issue persists across all profiles for the user. Different Computer: The user logged into a different computer with the same Outlook version and settings as mine. The issue followed them, indicating it’s likely tied to their mailbox or Exchange settings. Auto-Mapping: Verified that auto-mapping is working. Folder Renaming: The "Rename Folder" option is greyed out and unavailable. Reset Views: Folder views have been reset to defaults, but the problem persists. Outlook Updates: Confirmed that Outlook is fully patched. Environment Details: Outlook LTSC 2024 (fully patched) Exchange Online (auto-mapping enabled for shared mailboxes) Cached Exchange Mode is disabled Questions: Is there a specific setting in Exchange or Outlook that forces mailbox names to appear in the Favorites section? Are there any additional registry settings or configurations that I might have missed? Has anyone else experienced this issue, and if so, how was it resolved? I’ve exhausted most of the common troubleshooting steps and would greatly appreciate any advice or solutions. Thank you!Solved115Views1like3Comments
Rule to only show 3rd email received with same subject
When a report fails, I receive an email notifying me that it failed. The reports will retry twice so I then receive a second and third email. The report doesn’t fully fail until the third email which is when I actually need to take action. Most often a second or third email is never received but with hundreds of reports it would be nice to only receive the third email on my inbox to remove some noise and make it easier to highlight when I need to take action. All three emails will be from the same sender, with the same subject, and received within 60 minutes of each other. I’d love the first two emails to move to a different folder and the third email stay in my inbox. I’ve spent a lot of time trying to configure a rule for this but no luck. Any tips?Solved29Views0likes2Comments
Outlook 2021 and Gmail - Outlook doesn't delete Gmail All Mail
I've set up Outlook as the front end for my Gmail account. I can send and receive all my Gmail messages using Outlook. I have set up a number of folders in Outlook to sort mail. These appear fine in Gmail. When I delete a message in Outlook and then check Gmail, that message is no longer in the InBox. HOWEVER, when I check All Mail, the message is still there. and if I have moved it to another folder, copies of the message with those tags are there as well. How do I set up Gmail/Outlook to use Outlook as my interface for Gmail so that deleting messages in Outlook correctly deletes them in Gmail as well? P.S. The same question applies to settings on my Android phone. Thanks in advance.Solved111Views0likes3CommentsNon-breaking spaces by default
Hi everyone, I got a user who found that her print preview was weirdly formatted and after a bit of research I found that she had non-breaking space characters instead of regular spaces in her mails. The issue is that it seems to be a kind of "by default" behavior for her when composing a new mail since she did not do that on purpose (by inputting the related key combination). The only workaround I found at the moment is telling her to copy and paste with "text-only" option to have regular spaces inserted instead of non-breaking ones. Does anyone know how this can be fixed ? Important note : macros are disabled by default in my organization so I can't craft some weird VBA script to fix this (and yes I tried since I am running out of ideas).Solved77Views0likes6CommentsWhat to do about an out-of-date .ost file?
I'm upgrading the SSD in my laptop, so I cloned the old one onto a bigger one and swapped them. Windows (finally) boots fine, with all my apps intact. When I launch Outlook however, it tells me it's using an old copy of my data (.ost) file, that I should exit Outlook, delete the .ost, and then relaunch. Outlook will then create a new one. I think this happened because it was a few days between making the clone and getting it to boot. This is my backup PC, though, and Outlook on my desktop (main) PC is up-to-date. Should I just copy that one over? If so, where do I find it? A search for all the .ost files on my PC yields 41 matches. How do I identify the right one? Thanks for any tips.Solved87Views0likes3Comments
Reply all to the previous email in the thread function
Often I will have an email forwarded to me, the original email may have had multiple emails in the cc. When I go to reply, I have to copy each email address individually from the trail to the address bar. Is there an Outlook add-in that allows you to highlight the email text and copy only the email addresses? Or "reply all to the previous email in a trail of emails.Solved128Views0likes5Comments
Ribbon on Outlook website
Hello, I predominantly use Outlook through the website on Chrome. A recent update changed the way the ribbon operates. I like the slim profile of the 'simplified ribbon,' but essential features have been removed from the simplified ribbon (like being able to report an email as junk or phishing) without a lot of extra clicks. In order to keep those on the ribbon, I have to use the classic ribbon, which takes up a LOT of extra space on the screen. Is there an option to customize the simplified ribbon on the website? It seems ridiculous that such an important feature - the ability to report junk - is being buried! Thank you!Solved49Views1like4CommentsCan No Longer Send Email To My External Email Account
I used to be able to do the following with no issues. Now it fails. I am paying a subscription to use Outlook.com, and I do not use it for free. I am finding no way to get any support for something that I am paying for, and it is now not working as it used to. How do I get support now? I take photos using my Andoid phone to then send that photos I just took to my non-Microsoft external email address hosted by ZOHO email. As I wrote above, I used to be able to do this with no issues. Now all attempts to send email with JPG attachments to my ZOHO email address results in a failure: Your message wasn't delivered because the recipient's email provider rejected it. I am paying for ZOHO email, so I contacted support asking why my email is being rejected. Support troubleshooted this to find that they are not even receiving the email. Microsoft is not even sending it. This used to work, but now it is broken. How can I get support for this?Solved69Views1like1Comment
Problems with Quick Steps in Outlook New
Sure! Here is the translation: "I am having issues with Quick Steps in the new version of Outlook. I have recreated them, but they appear blocked or as if they cannot be executed. However, sometimes they become available in a somewhat random manner. Can someone help me?"Solved387Views0likes5Comments
email templates that store mail adresses in 'To' and 'Cc'
Is it possible to create e-mail templates that have contacts in the 'To' and 'Cc' boxes? The current template functionality only allows you to store the body of the mail, not persons copies of the templates should go to.Solved453Views0likes1Commentorganize mails by 'only me in to', 'in to with others', in 'cc'
Hi, I would like to organize newly received mails as follows: The mails for which I'm the only one in the 'To' I want to read first and I want to list at the top of the inbox. The mails for which I'm in the 'To' together with other persons I want to list underneath. The mails for which I'm in 'Cc' I want to list at the bottom. Is the above possible? If yes, how do I do it? Thank you for your help! Regards, KristelSolved204Views0likes1Comment
Outlook shared mailbox showing all Inbox mails
The group folder in: Outlook (Classic) shows group mail + all Inbox mails Outlook (New) shows group mails only Microsoft 365 – OWA shows group mails only Question: I prefer using the group folder in Outlook (Classic) to display only group emails. While OWA and Outlook (New) show this correctly, I can't seem to find the right setting in Outlook (Classic). Can you assist me with this?Solved350Views0likes3Comments
How to stop Outlook365 from auto-discovering previous credentials on a shared mailbox
As part of complying with security best practise we have converted ‘shared’ regular mailboxes to shared mailboxes. A key requirement is to enable shared mailbox to be set as default and to enable mail sent from SM to go to the SM Sent Items folder. Part of the process is to add the SM under File/Account Settings/Account Settings/New but because these have been used before, the credentials have been stored and auto discovery then prevents the option to ‘Sign in with another account’ on the password pop up… as documented by Microsoft… see section 2d: https://learn.microsoft.com/en-us/outlook/troubleshoot/profiles-and-accounts/add-shared-mailbox-as-additional-account These are the things I have tried to: Removed any previous ost and auto discovery xml files linked with the converted mailbox Disable Auto-Mapping using Exchange Online Powershell Cleared Cached Credentials Cleared any previously saved identities in the registry HKEY_CURRENT_USER\Software\Microsoft\Office<version>\Common\Identity Created New Outlook profile Reset AutoDiscover Settings (outlook.exe /resetnavpane) Disable AutoDiscovery (reg tweak) Disabled Simplified Account Creation (reg hack) Checked for Outlook updates I have proved this works with a MS engineer last night on a fresh laptop account but I really need to fix existing user accounts. I just can’t seem to be able to add the SM with a users account! Any magicians out there that can suggest something? I'm beginning to think this is a bugSolved477Views1like1Comment
Outlook for Mac crashes at launch on macOS Sequoia 15.0
Hi, Since updating my macOS to Sequoia 15.0, Outlook crashes immediately after opening. A few days ago, Word and PowerPoint were also crashing upon startup, but they are now working normally. I am unable to use the “Contact Support” option in the Outlook app, as it freezes within 5 seconds of launching. What is the solution for this? I request someone from the Outlook support team to get back to me at the earliest, and I will share all the error reports. Thanks.Solved7.3KViews0likes29CommentsOutlook Server Failure to Deliver Mail. Status 550 5.4.300 Message expired
Hello folks, After 40 years of working with MS and a variety of your products and services, it is a lame facility that has forced me here to report a catastrophic outlook server failure when sending a simple email. And yes, I am having a dig at the attitude Microsoft takes to its users by preventing any communication as some senior execs got a few broadsides. I am the receiver of these server failures, the sender is a normal other client. I've been receiving this status for a couple of weeks now on 20% of my incoming email. (I'm getting this from all sorts of users, I've pasted the whole trace as there's nowhere else to communicate this level of failure. My initial research picked up on attempted spam and other misleading causes) The referenced email address of (duc2fait @ gmail.com) appears after the next lines and is key to the cause of this failure, why is the Outlook Server sending there?? Delivery has failed to these recipients or groups: email address removed for privacy reasons (email address removed for privacy reasons) Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond. Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361. Diagnostic information for administrators: Generating server: DU4PR10MB9046.EURPRD10.PROD.OUTLOOK.COM Total retry attempts: 4 email address removed for privacy reasons Remote server returned '550 5.4.300 Message expired -> 450 4.2.1 The user you are trying to contact is receiving mail at a rate that;prevents additional messages from being delivered. Please resend your;message at a later time. If the user is able to receive mail at that;time, your message will be delivered. 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boundary="_000_4b4f4789b3714c06b693c7902583db71DB9PR10MB8261EURPRD10PR_" MIME-Version: 1.0 X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-AuthSource: DB9PR10MB8261.EURPRD10.PROD.OUTLOOK.COM X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-CrossTenant-Network-Message-Id: d8d82107-1085-4388-fdd6-08dcd877e2eb X-MS-Exchange-CrossTenant-originalarrivaltime: 19 Sep 2024 06:54:19.9327 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Hosted X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 00000000-0000-0000-0000-000000000000 X-MS-Exchange-Transport-CrossTenantHeadersStamped: AS2PR10MB7804 Return-Path: email address removed for privacy reasons X-OriginatorOrg: sct-15-20-7719-20-msonline-outlook-4359a.templateTenantSolved2.6KViews0likes5CommentsOlder emails getting archived
I have an user that wants to have all emails accessible in the outlook with out having to go to online archive. I have set the account to download all past emails, have checked to make sure auto archiving is turned off. Outlook will download all older emails for about 2 weeks and then they disappear and I will have to toggle the download all past emails again for it redownload all the past emails. Currently that is not even working and we are having to go into the online archive and import all emails to the desktop Outlook. Is there a way to make this stop. We have a retention policy of 10 years. Once it reverts back the user can only go back about 2 years.Solved205Views0likes1CommentMy hotmail account is supposed to no longer be supported as of Sept. 16, 2024. What do I need to do?
I access Outlook/Hotmail on my iMac and iPhone. Apparently the Basic security progrm is no longer going to work after Sept. 16. What am I supposed to do? I see directions for Outlook for Windows, but I am on an IOS system.Solved42KViews0likes23CommentsUnblock a specific sender's email
I'm accessing my email using the classic Outlook app with a Microsoft 365 personal subscription on a Windows desktop PC. (I also have a business email using my employer's 365 business subscription in my Outlook app.) I accidentally blocked a sender's email address in the Outlook app. Even after undertaking all of the following actions, I am still not receiving emails from that sender: Checked my spam folder for the sender's emails Removed the sender's email address from both my Outlook app and Outlook.com blocked senders lists Added the sender's email address and domain to both my Outlook app and Outlook.com safe sender's lists Added the sender's email address to my contacts Checked for any rules blocking the sender's email address Disabled rules to see if a rule was blocking the sender's emails Created a rule to send the sender's emails to my inbox Repaired the Office applications Searched for the sender's emails using Outlook's advanced search options Successfully sent an email to the sender's email address Verified that Focused is turned off Reset my inbox filter Cleared my Outlook cache files Enabled automatic inbox refresh Verified that automatic send/receive is enabled Disabled all add-ins Repaired corrupt Outlook .PST file with ScanPST.exe Repaired corrupt Windows 11 user profile by changing ProfileList registry keys Repaired corrupt Windows 11 user profile with other utilities Reinitialized my apps by running AppXPackage PowerShell command Deleted affected email account from all mobile devices Deleted all mobile devices from Outlook Things I haven't tried yet: Rebuild .ost file Create a new Outlook profile Also, I discovered that any alias I created as a workaround that contains my last name in it (as does my primary alias) are also being blocked by the Microsoft server for some reason, but an alias without my last name isn't being blocked. The sender's tech support has confirmed that the sender's emails are in fact being sent and are shown as being delivered to me. A Microsoft Outlook.com support agent told me that Microsoft needs the SMTP logs from the sender as the only way to diagnose the problem. However, the sender is a major financial institution and the sender's tech support told me they will never release such info due to security issues. I'm being bounced back and forth and back forth between Microsoft's Outlook.com support and Microsoft's Outlook web in-app support, each say the other team can fix this issue. Has anyone else ever experienced this issue and fixed it by doing something I haven't tried yet?Solved1.3KViews0likes13Comments
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